Hi Amazon,

We have a product that was incorrectly removed due to Amazon believing it emits Radio Frequency. It does not.

Amazon bots keep replying with a request to supply an FCC ID, but this device does not have one because it is not capable of emitting Radio Frequency.

CASE ID: 15498005461

Please have a live person take a look at this.

Case ID 16068203581

Hello, we need an escalation and help with the above case. Our product is being flagged by bots as having radio frequency but it does not. It's an INFRARED remote control and we have images/videos/documents showing this. However, the bots keep responding that it needs a FCC ID when it in fact does NOT.

Can you have an actual person review it please?

A virtual bundle of ours was recently identified as a radio frequency (RF) device product that does not have an FCC ID entry in the fcc_radio_frequency_emission_compliance attribute. 

It didn’t matter that the bundled product had no electronic capacity whatsoever and therefore would not require an FCC license.

I submitted my appeal and to my surprise I received the response below. It seems very odd to be told that my product requires an FCC license when it clearly does not.

Appeal response:

We have received your request for review of the following product(s) and after careful consideration have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period.Why did this happen?The product detail page for the ASINs indicated in the next paragraph is not compliant with our policies.What actions do I need to take?To reactivate your ASINs, remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance:

Recommended changes to be done: Kindly update FCC ID in  fcc_radio_frequency_emission_compliance attribute for further review. This product has been identified as a radio frequency (RF) device product that does not have an FCC ID entry in the fcc_radio_frequency_emission_compliance attribute. For instructions on how to add an FCC ID to the fcc_radio_frequency_emission_compliance attribute for your listing, please see https://sellercentral.amazon.com/help/hub/reference/4SMR4GXQ3PYD8BK?ref=efph_4SMR4GXQ3PYD8BK_cont_51&locale=en_US.   Please ensure the FCC ID provided exactly matches the information on the FCC website including all dashes, spaces and special characters. FCC Office of Engineering and Technology