Hey there @Benn,

Miguel from Amazon here to help. I see you have an issue with a listing and had trouble understanding why it was an authenticity issue despite having invoices and now need help resolving it on your account health page.

@Sapster makes some valid points as to why this is correctly flagged for authenticity issues and why your invoices are most likely not being accepted. When a brand is being advertised 1) you are using that intellectual property to make sales which you need permission from that rights owner to do so and 2) buyers are expecting what is being advertised which in this case are authentic Pit Viper sunglasses.

So now how do you fix this issue?

You have to create a plan of action that identifies and explains the situation clearly of what happened (root cause) and why, what you are going to do to resolve this specific issue/listing (corrective measures) and exactly how and what steps are you going to implement when adding a product/listing going forward that will prevent this from happening again in the future (preventative measures) and why you know this is going to help prevent this again.

Write this plan of action and make sure take the action you mentioned in your corrective measures whether that’s deleting the listing or getting the legitimate product from an authorized provider/manufacture from the brand, then submit it using the appeal button on your account health page under policy compliance issues section.

Hope this information helps. If you have follow-up questions the forums community and myself will help out.

All the best,

Miguel