Emailed Brand Registry Support multiple times, no response for weeks – need help with ownership transfer
Hello Community Manager Team,
I need assistance with a brand ownership issue.
Background:
I am the legal owner of a trademark. I have already updated the ownership record with the USPTO to reflect my name as the current owner.
The brand is currently enrolled in Amazon Brand Registry under a former seller account that I no longer have access to.
That former seller account cannot be recovered.
What I have tried:
I have emailed the Brand Registry Support team (to the official brand registry support email address) multiple times over the past several weeks.
I have received no response at all – not even an acknowledgment or a case ID.
What I have ready to prove ownership:
USPTO trademark registration showing my name as the current owner
Government-issued ID matching the name on the USPTO record
Product photos with brand logo
My request:
Could a Community Manager please advise on how to proceed? Since I cannot get any response from Brand Registry Support via email, is there another way to request ownership transfer?
Thank you for your guidance.
Emailed Brand Registry Support multiple times, no response for weeks – need help with ownership transfer
Hello Community Manager Team,
I need assistance with a brand ownership issue.
Background:
I am the legal owner of a trademark. I have already updated the ownership record with the USPTO to reflect my name as the current owner.
The brand is currently enrolled in Amazon Brand Registry under a former seller account that I no longer have access to.
That former seller account cannot be recovered.
What I have tried:
I have emailed the Brand Registry Support team (to the official brand registry support email address) multiple times over the past several weeks.
I have received no response at all – not even an acknowledgment or a case ID.
What I have ready to prove ownership:
USPTO trademark registration showing my name as the current owner
Government-issued ID matching the name on the USPTO record
Product photos with brand logo
My request:
Could a Community Manager please advise on how to proceed? Since I cannot get any response from Brand Registry Support via email, is there another way to request ownership transfer?
Thank you for your guidance.
14 replies
Seller_p14243mGqjPQ9
@Sandy_Amazon or @Dougal_Amazon , Could any of you please take a look at my case? I have emailed Brand Registry Support multiple times but received no response for weeks. Thank you.
Seller_4zBzdtgCyS9EI
Was the account in your name? Why can it not be recovered?
