Hello. I have the news that the distributors as I said the invoices from them to us is not the problem. But they said us they will not provide the invoices from them with the manufacturer. Is clear that requirement is a little crazy as I suspect due privacy concerns. I can guess they are afraid one or anyone can skip them and purchase directly. They said me tell Amazon contact us but their invoices where I can see or Amazon where they purchased definitely they don't want to provide. Is strange that Amazon asks that because one of them told me is to break their privacy and despite we signed contracts they told me they are not obligated. I would to the same if a customer in Amazon comes and tells me give me the invoices where you purchase. Is clear I will not provide. It's the same thing they are doing they are protecting their privacy policies. Then what is expected to be done here?

We have an open case ID 15415833351 wherein Amazon keeps asking for additional invoices across multiple shipments. Initially, they requested invoices from three shipments within a specific date range for a certain FNSKU. We provided the necessary documents. They then requested additional invoices from four shipments within a different date range. I provided the invoices for these multiple shipments as well. Instead of updating us regarding the submitted invoices for this FNSKU, they requested invoices for more shipments. For the third time, we were asked to provide invoices for six shipments, some of which had shipment dates much earlier than the specified date range. Now, they have replied that they are unable to continue the investigation because they didn't accept the documentation. We have disputed this to Amazon and haven't received a response yet.

Has anyone experienced this before?