Hello, we current sell on amazon.com and want to expand to Amazon Europe marketplaces. We will just ship our products to Amazon's Europe warehouses for FBA. Apparently we need a VAT#. I started the registration process at (tax service gov uk ) it seems pretty confusing. Is there a company or service that you recommend can help me apply VAT#? Thank you!

We received an email from Amazon :

"Hello,

We previously emailed you as we identified that you had made an inaccurate change to your business address, which does not match with your country of operations. This may have resulted in inaccurate tax treatment on your sales under the VAT on eCommerce legislation, effective 1 July 2021 in the EU.

We completed our final assessment and determined the final VAT liability you owe is EUR 6742.23 on your sales to EU customers to date.

Your account will remain suspended and your Amazon sales proceeds will remain temporarily ineligible until we agree upon how the EU VAT owed on your sales will be paid to Amazon. We will recover any VAT owed to Amazon using your available balance, if your available balance is not sufficient, we’ll continue to withhold disbursements."

Now upon checking, we came to know that the address on which we have registered the VAT in EU countries is our old company address that we changed back in 2020.

But we are already subscribed to Amazon VAT services and our VAT reps are Taxually.

We have been paying VAT regularly since 2020 and we have paid more than what Amazon is saying that we owe.

Our EU accounts have been deactivated for 3 months and there's not any progress at all.

What could be the possible problem and who's doing wrong in this case?

Has Amazon been paying VAT to tax authorities on our new address and we are paying VAT to authorities on our old address?

If we pay the amount asking us to pay how could we claim it back as we have already paid for it?

Should we correct our address with tax authorities first and then pay the amount to Amazon?

Is it possible that we can change the address and ask Amazon to recheck our liability?

We are very concerned about that.

Amazon is continuously telling us to pay VAT but we have already paid VAT via Amazon VAT services.

We are trying to reach the concerned department but we are not getting any positive response at all from Amazon.

Please someone guide us properly

Thanks

Our stores had no sales revenue and I closed the stores(no stock, no listing) two years ago.

Below is the email from Amazon UK informing me that they would close my account after my request (email date July 20th, 2022).

Then, the account status, UK and DE accounts are both terminated.

We thought we had closed/quit all issues. The timeline goes:

- 2022, July 20th: store closed

- 2022, July 22nd: we kept VAT number of DE, but changed the VAT agent of DE.

- 2022, August 2nd: we asked the TB account to cancel the UK VAT number and paid the cancellation charge

- 2023, September 18th: we exited Amazon VAT service (here is a delay. Because we didn't know that we still needed to exit the VAT service separately after store termination)

But this week, we got a bill from Amazon to pay for VAT service, €274.96, for the period Jan. 18 2023 ~ Jan. 17, 2024.

The stores were closed before the period and no services during 2023-2024 (both Amazon and TB accounts) were received. I don't think we should pay for it.

Besides, we failed to log in UK and DE stores. That is, we cannot contact the GB and DE seller support teams to issue cases in the seller central.

What can we do? Please kindly help or leave any suggestions. Thank you.