1,152 Units Incorrectly Marked Expired – Stuck at RDU2 Since July 10 – Support Has Not Resolved
We need help from an Amazon moderator escalating an FBA inventory issue that Seller Support has been unable to resolve for over a month.
We have 1,152 units of ASIN B0GS6XRY6P that were incorrectly marked as expired. The actual expiration date on these units is November 7, 2027, so this inventory is nowhere near expiration.
We first opened a support ticket regarding this issue in early July 2026. The affected inventory has been stuck at RDU2 since approximately July 10, 2026.
Seller Support previously told us that the expiration information was incorrect and that a fulfillment-center correction would be initiated to return the units to sellable status. That correction never occurred.
Since then, we have repeatedly been told that RDU2 is an IXD/cross-dock facility and that inventory should be transferred out within 72 hours. However, these 1,152 units have now remained there for approximately one month, so repeatedly telling us that inventory normally transfers within 72 hours does not address the problem.
On August 5, Support again escalated the issue internally. We were then told:
RDU2 cannot perform the normal bin-check correction.
The units must first be transshipped to a standard fulfillment center.
Once transferred, Amazon can verify the units and correct the expired status.
The problem is that the inventory is not being transshipped. It has remained stuck at RDU2 since July 10, apparently because it was incorrectly classified as expired in the first place.
As of August 10, 2026, the issue is still unresolved.
This is a popular ASIN, and Amazon has kept 1,152 valid units unavailable for sale for approximately one month because of an incorrect expiration status.
We need someone to investigate the actual inventory movement/status history and have the appropriate internal team either:
Correct the expiration status and move the 1,152 units back to sellable inventory immediately, or
Manually move/transship the inventory to a facility capable of performing the required verification.
Please do not respond with another instruction to wait 72 hours. That timeframe passed weeks ago.
Related cases: 21478036531, 21255499331
Any assistance from an Amazon forum moderator who can escalate this beyond standard Seller Support would be greatly appreciated.
1,152 Units Incorrectly Marked Expired – Stuck at RDU2 Since July 10 – Support Has Not Resolved
We need help from an Amazon moderator escalating an FBA inventory issue that Seller Support has been unable to resolve for over a month.
We have 1,152 units of ASIN B0GS6XRY6P that were incorrectly marked as expired. The actual expiration date on these units is November 7, 2027, so this inventory is nowhere near expiration.
We first opened a support ticket regarding this issue in early July 2026. The affected inventory has been stuck at RDU2 since approximately July 10, 2026.
Seller Support previously told us that the expiration information was incorrect and that a fulfillment-center correction would be initiated to return the units to sellable status. That correction never occurred.
Since then, we have repeatedly been told that RDU2 is an IXD/cross-dock facility and that inventory should be transferred out within 72 hours. However, these 1,152 units have now remained there for approximately one month, so repeatedly telling us that inventory normally transfers within 72 hours does not address the problem.
On August 5, Support again escalated the issue internally. We were then told:
RDU2 cannot perform the normal bin-check correction.
The units must first be transshipped to a standard fulfillment center.
Once transferred, Amazon can verify the units and correct the expired status.
The problem is that the inventory is not being transshipped. It has remained stuck at RDU2 since July 10, apparently because it was incorrectly classified as expired in the first place.
As of August 10, 2026, the issue is still unresolved.
This is a popular ASIN, and Amazon has kept 1,152 valid units unavailable for sale for approximately one month because of an incorrect expiration status.
We need someone to investigate the actual inventory movement/status history and have the appropriate internal team either:
Correct the expiration status and move the 1,152 units back to sellable inventory immediately, or
Manually move/transship the inventory to a facility capable of performing the required verification.
Please do not respond with another instruction to wait 72 hours. That timeframe passed weeks ago.
Related cases: 21478036531, 21255499331
Any assistance from an Amazon forum moderator who can escalate this beyond standard Seller Support would be greatly appreciated.
12 replies
Seller_rI7BZIczK8iAC
So, is this inventory you sent NOW and that was declared expired upon receipt? Or is this inventory that WAS at FBA for some months and has been declared expired suddenly?
WHAT is this product? For each category there are different "expired conditions". Without knowing that nobody can give you an advice or an explanation.
Seller_3hFxKewRprtoq
@Sofi_Amazon@Susi_Amazon@NR_Amazon@Manny_Amazon
Seller_3hFxKewRprtoq
@TaylorR_Amazon @Manny_Amazon @Kai_Amazon @NR_Amazon
Can we have someone look at this for us? Thank you
Arish_Amazon
Hello @Seller_3hFxKewRprtoq,
Thank you for your patience here, I know a month of waiting is incredibly frustrating, especially with this volume of units.
I've reviewed your cases (21478036531 and 21255499331), and I can confirm your units are currently being transferred to a standard fulfillment center. The facility where your inventory was initially received processes and transships inventory rather than storing it, so the correction to your inventory status will happen once the transfer completes.
Keep in mind that during high-traffic periods, these transfers can take a couple of weeks to fully process, so some additional time here is expected. In the meantime, I'd recommend keeping an eye on your Manage FBA Inventory page in Seller Central, once the units arrive at the destination facility, you should see the status update there.
You can also check the Inventory Event Detail report under Reports > Fulfillment for movement updates.
If you don't see any changes within the next couple of weeks, reply back here and I'll see what else can be done.
-Arish
