- I have been selling this product since 2012 and never had any problem.
- On August 2nd I received a message saying Amazon removed my listing because: "This product has been identified as a drug product containing the prescription-only active ingredient ketoconazole."
- I sent to Amazon the MSDS documents from the laboratory, proving my product DOES NOT have such ingredient.
- Amazon, DID NOT reactivate my listing.
- Amazon asked me to send the picture of the product, showing the ingredients list.
- I sent.
- Amazon, DID NOT reactivate my listing.
- Amazon asked to "remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance."
- There is NO prohibited content indicated below in the email.
AMAZON IS A JOKE. IT IS IMPOSSIBLE TO WIN WHEN THEY REMOVE YOUR LISTING!!!!
Can someone solve this matter?
@Danny_Amazon
@TaylorR_Amazon
@Topher_Amazon
@Dominic_Amazon
@KJ_Amazon
@Bryce_Amazon
@Tiff_Amazon
@Cooper_Amazon
Can you solve my case?
Case ID 15771117631
Thanks!
Hi @Sue_NS,
Thanks for the post and case id. I will review your case and respond back to you on the post.
Thanks in advance for your patience.
Rose_Amazon