Restricted Products Removal (prescription-only active ingredient)
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Seller_l7rz89SC1c3A2

Restricted Products Removal (prescription-only active ingredient)

- I have been selling this product since 2012 and never had any problem.

- On August 2nd I received a message saying Amazon removed my listing because: "This product has been identified as a drug product containing the prescription-only active ingredient ketoconazole."

- I sent to Amazon the MSDS documents from the laboratory, proving my product DOES NOT have such ingredient.

- Amazon, DID NOT reactivate my listing.

- Amazon asked me to send the picture of the product, showing the ingredients list.

- I sent.

- Amazon, DID NOT reactivate my listing.

- Amazon asked to "remove the prohibited content indicated below from your product detail page or provide additional evidence of compliance."

- There is NO prohibited content indicated below in the email.

AMAZON IS A JOKE. IT IS IMPOSSIBLE TO WIN WHEN THEY REMOVE YOUR LISTING!!!!

Can someone solve this matter?

@Danny_Amazon

@TaylorR_Amazon

@Topher_Amazon

@Dominic_Amazon

@KJ_Amazon

@Bryce_Amazon

@Tiff_Amazon

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9 replies
Tags:Detail page, Listing deactivated, Product removal, Restricted Products
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9 replies
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Seller_l7rz89SC1c3A2

@Cooper_Amazon

Can you solve my case?

Case ID 15771117631

Thanks!

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user profile
Rose_Amazon

Hi @Sue_NS,

Thanks for the post and case id. I will review your case and respond back to you on the post.

Thanks in advance for your patience.

Rose_Amazon

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