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Help, my account has been deactivated

by Seller_qZWI38dJ7eCoP

Any help would be greatly appreciated. I am on the verge of a nervous breakdown due to this situation. For around 10 years my brand had attempted to sell products on the Amazon platform. We never really found much success as we had allowed others to sell our branded products on their own sellers accounts. A few years ago we realized that the listings were really a mess and attempted to take charge of our brand and listings. This was going well and we are selling around 2-3k orders a month via FBA. In December 2023 I realized that we could open a second division selling components and oils that we had from our cosmetics line. A separate store was started with a new brand (completely different items to our other store). In March 2024 I had purchased an extract from another seller on amazon. I will use this extract in bulk in some of my other cosmetics for my other brand. Since we were now getting it in bulk, I attempted to list the extract in small 10ml roller applicators. I took the wording from another listing and added the fact that the oil can be used for rituals. I shot the images with the dried flowers of the extract surrounding my rollerball fragrance. The listing was immediately rejected. I really could not figure out why. I then reworded the listing and again it was rejected. I attempted to appeal but was told the item was prohibited for sale on the platform. I was pretty frustrated as I had actually purchased the item previously on amazon, and there are many similar listings still active for the same extract. In frustration, I went ahead and deleted the listing. 2 days later, I log into my seller account to check on things only to find that my account has been deactivated. I think this must be a mistake as it says the deactivation is due to selling a banned product. I quickly appeal this by submitting the receipts for these items from Amazon. The appeal is denied. I call the account health team and am told "I am never getting my account reactivated" because I was attempting to sell drugs, or drug like items and that the specific extract is clearly a restricted product. I explain that I would have no way to know this because these items are for sale on amazon. The representative sends me a follow up with a link to show the items are considered drug related. When I follow the link I still cant find this item on the banned list. I continue to appeal but I continue to be rejected. On a subsequent call I am told that the item is banned by the FDA. I contact the FDA and they say it is not banned. I submit another appeal with this information as well as a POA and reasons why I attempted to list the product and I continue to be denied. Now I have received an alert that my main account of 10 years will be shut down if I cant resolve this issue. I have spoken to that account health team and they said to submit everything I already have submitted but have no additional help. I do not know what to do as this is main source of income. Any help would be greatly appreciated.

Tags: Account Health, Deactivated, Suspended
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Seller_rI7BZIczK8iAC
In reply to: Seller_qZWI38dJ7eCoP's post

OK, your account has been deactivated how your title says. Don't wait that someone will read your wall. I am sure you give a lot of unnecessary information.

What about spacing your text?

If you want some advice you have to copy and paste here Amazon's email.

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Stevie_Amazon
In reply to: Seller_qZWI38dJ7eCoP's post

Hey there @Seller_qZWI38dJ7eCoP,

Thank you for posting within the seller forums. I hope this finds you well.

I do understand you have questions regarding your account status. It is unclear the exact reason for the deactivation. Would you might providing the performance notification you received when action was taken on your account and any relevant information, then the community and I can better support you here.

I look forward to your reply,

Stevie.

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