LSR Action Plan submitted 6 times!
Hello, I am here to share my experience so far: our account has been suspended due to the 4% rate policy for late shipments. I submitted an action plan 6 times done with the help of 6 different agents and I have been rejected 6 times. The action plan seems robust but we keep getting a generic submit more details. We have fulfilled all orders and we are ready to go. Is there anyone senior within the customer support who can help us? I also have two vie appeal buttons going to two different cases and no one seems to understand what’s going on.
Although the agents are very polite at this point they seem unable to hemp me with what exactly I need to provide in our action plan. Every time they are confident it is a good plan and every time we get denied.
HELP!
LSR Action Plan submitted 6 times!
Hello, I am here to share my experience so far: our account has been suspended due to the 4% rate policy for late shipments. I submitted an action plan 6 times done with the help of 6 different agents and I have been rejected 6 times. The action plan seems robust but we keep getting a generic submit more details. We have fulfilled all orders and we are ready to go. Is there anyone senior within the customer support who can help us? I also have two vie appeal buttons going to two different cases and no one seems to understand what’s going on.
Although the agents are very polite at this point they seem unable to hemp me with what exactly I need to provide in our action plan. Every time they are confident it is a good plan and every time we get denied.
HELP!
12 replies
Seller_olet7eVOHxQZd
Post your original suspension notice and your last rejection here. Just copy/paste.
Bella_Amazon_old
Hello @Venchi_US,
Bella from Amazon here.
I understand you are attempting to appeal the increase in late shipment rate and have been unsuccessful with your plan of action.
In order to help you with your plan of action and to be able to provide you with suggestions on how to improve it. Can you share your most recent submission and provide us with some background on what caused the late shipments and late confirmations of your orders?
Once we have more information we will be able to help you with strengthening your appeal and getting your account back to normal.
We look forward to your response.
Bella
