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Need Assistance with an Ongoing issue with Lost Inventory Reimbursement being Reversed.
Amazon lost one of our shipments back in May and we successfully got a reimbursement for the lost product.
Shipment: FBA17XZYG1W4
Case ID: 15229760131
5 months later on 10/26/24 they revoked the reimbursement, placing a fee equivalent to the amount they reimbursed us on our account.
This was not a small fee and brought our payout into the negatives.
There has been no communication from Amazon about either our inventory being found or the reimbursement being given in error.
Amazon customer service has repeatedly dismissed this problem rather than address it. First response is merging the case with the initial reimbursement case and closing it.
Re-opening the case has gotten me acknowledgment that the resolution to case 15229760131 was correct and a reimbursement for the account was now being processed. I never saw any updates on the reimbursement being re-instated.
Further attempts at communication have gotten me a link me to the reimbursement from the original case and again marking it as closed. I was then told further communication on this issue may not be responded to.
This doesn't help since that reimbursement was revoked, that is the issue I'm trying to get help on. The reimbursement has still not been re-instated.
I'm confused and dismayed by this experience and am hoping this has all been the result of errors and not an intentional policy of Amazon deny reimbursments.
See the following Cases:
Case ID: 16580728331
Case ID: 16558555491
Any help on this would be appreciated.
@SEAmod
@Quincy_Amazon
@Dougal_Amazon
@Steve_Amazon
@Blake_Amazon
@Glenn_Amazon
@Jameson_Amazon
@Rose_Amazon
@Tatiana_Amazon
@Michelle_Amazon
@Jim_Amazon
@TaylorR_Amazon
3 replies
Seller_CW0P5hgbsiqWX
Don't expect a quick resolution. Did Amazon find the missing product? Did Amazon determ.ne that the product was counterfeit and you were not entitled to any refund? See if you can get those two questions answered.
Christine_Amazon
Hello @Seller_zONMuN9N1UHaU
Christine here from Amazon Forums.
I wanted to let you know that I checked the case ID 15229760131 and I do see was transfer to the correct department, however due to the high amount of shipment and investigations received during peak season, they are behind with the responses.
We can only request you to be a little bit more patient, since they are working to reduce the amount of cases without a response.
However, I can not provide you with an estimated timeframe on when they will reply to you.
Christine.
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