We have a few large products that we seller fulfill on Amazon. When a return is requested we are wanting an opportunity to provide the customer with a seller provided prepaid return label vs the auto generated buy shipping label Amazon issues. We have submitted for SKU prepaid exemption and it will be active for a while and then the exemption will drop off. I have two questions I hope someone has come up across and have found a solution.

* How can we upload a seller provided prepaid return label if Amazon has already issued a label? We have contacted the customer and requested they use our return label, not the Amazon provided one. The reason we want to provide our own label as our UPS pricing on these large items is much better than what buy shipping costs.

* Second, does anyone have any recommendations on how to get a SKU Prepaid Exemption to stick? Our 4 ASIN's are well over the $100 limit and are very large. I have submitted multiple times and are still having this issue.

Thanks in advance for any suggestions!

Are we obligated to provide prepaid return labels?

I see the return details that non-prepaid shipping label is selected by the auto-auth process...

How do I get more than $100 insurance on the prepaid return labels Amazon generates?

For example, customer returns a $300 item via USPS return label made by Amazon. Item shows delivered, but I did not receive it.

SAFE-T tells me to F OFF and file a USPS insurance claim.

But USPS insurance is only $100.