112-5824876-1908235 Customer's claim: “Unable to afford it” entitles them to a full refund without returning the item, despite multiple appeals being denied.
After receiving the order, the customer contacted me stating they urgently needed cash and found the scooter too expensive, requesting a return. We immediately followed up on the return process. Upon the customer initiating the return request, we promptly authorized it. However, the customer did not provide a tracking number or ship the return. Amazon processed the return based solely on the customer's request: “can't afford it.”
and issued a full refund. My multiple SAFE-T claim submissions were denied, with Amazon repeatedly citing: “Reason: You did not respond to the manually authorized return request within 24 hours. For more information on authorized return requests, visit ‘About Our Return Policy’:”
We understand you may disagree with this decision, but we stand by our ruling. This claim will remain closed, and we will not investigate this matter further. We may not respond to any subsequent communications regarding this issue.
Even after submitting updated and more valid information, this claim consistently receives only two ineffective responses.@LeviDylan_Amazon @Jim_Amazon @Atlas_Amazon
@Emet_Amazon @Josh_Amazon @KJ_Amazon @LeviDylan_Amazon @Jim_Amazon @Atlas_Amazon
112-5824876-1908235 Customer's claim: “Unable to afford it” entitles them to a full refund without returning the item, despite multiple appeals being denied.
After receiving the order, the customer contacted me stating they urgently needed cash and found the scooter too expensive, requesting a return. We immediately followed up on the return process. Upon the customer initiating the return request, we promptly authorized it. However, the customer did not provide a tracking number or ship the return. Amazon processed the return based solely on the customer's request: “can't afford it.”
and issued a full refund. My multiple SAFE-T claim submissions were denied, with Amazon repeatedly citing: “Reason: You did not respond to the manually authorized return request within 24 hours. For more information on authorized return requests, visit ‘About Our Return Policy’:”
We understand you may disagree with this decision, but we stand by our ruling. This claim will remain closed, and we will not investigate this matter further. We may not respond to any subsequent communications regarding this issue.
Even after submitting updated and more valid information, this claim consistently receives only two ineffective responses.@LeviDylan_Amazon @Jim_Amazon @Atlas_Amazon
@Emet_Amazon @Josh_Amazon @KJ_Amazon @LeviDylan_Amazon @Jim_Amazon @Atlas_Amazon
11 replies
Seller_kIukTwdhvntAp
FIRST (unwritten) RULE of the Forum if you want help from the MODS --
If you have opened any cases provide a number so any MOD that happens to drop by can look it over to see if they can help -- and they WILL need it!.
Without a case number in the posts it wastes time for everyone. I no longer tag anyone if there is no case #.
They have to ask for it and then wait for a reply from the poster and then the poster has to wait again for the MOD to find the case, and then more waiting.
Seller_L8ivIDNqgkpGJ
You got scammed. You should never have refunded the "customer" without receiving the goods in hand. No return, no refund.
Seller_EQlLF0v98bWcn
well I would start off by disabling CSBA, that will fix the amazon issued refund problem. As for the failure to manually authorize the return....youre not the first person I have talked to that had this happen and they were also not able to get a resolution from amazon even after they manually authorized the customers return
Xander_Amazon
Here's the thing about manually authorized returns: when a return request requires your authorization, you need to respond within 24 hours, or Amazon may automatically grant the return. According to Amazon's return policies, sellers must respond to return requests that require manual authorization within this timeframe. If the system shows you didn't respond within 24 hours (even if you feel you did), that's likely why your SAFE-T claims are being denied.
Now, I know you mentioned you authorized it right away, so there might be a timing issue or a system glitch. When you authorized the return, did you do it directly through the Manage Returns page in Seller Central? Sometimes sellers respond to the customer directly via email or messages, but the actual authorization needs to happen in the system itself.
For SAFE-T claims on returns where the customer never shipped the item back, you typically need to wait 50-75 days from the refund date to file a claim for a lost return. If you filed too early, that could be another reason for denial. Also, make sure you're checking your Payments report to see if you received a proactive reimbursement—Amazon sometimes automatically reimburses sellers for returns that never come back.
If you've already gone through multiple SAFE-T claim denials and you're certain you followed the correct process, I'd recommend reaching out to Selling Partner Support with all your documentation: the exact timestamp when you authorized the return, screenshots from your Manage Returns page, and the order details. They can review the timeline and potentially escalate if there was a system error.
