Why doesn't Amazon Seller Support Respond?

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Seller_QbCU41jscqZul

Why doesn't Amazon Seller Support Respond?

Good evening,

I started asking for Amazon Seller Support assistance since my product was removed because it was 'categorised as a skin whitening/lightening product'

At first I was getting response that my appeal was rejected (a couple of times), but after submitting some documents and asking some questions for my next steps, I suddenly stopped getting responses from them.

My CASE ID's

17284773181

17337019611

17338219331

17484744091

17483711681

17518611961

17526340871

The urgency is because while my case is tagged 'Work in Progress' I received an email that the product in question is going to be disposed if I don't request for a removal of my ASIN.

@Blake_Amazon @Steve_Amazon @LeviDylan_Amazon @Michelle_Amazon@Manny_Amazon

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Tags:Product compliance, Regulations & standards
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Seller_gjMpCOuIyMglk

Apparently, seller support is receiving a high volume of cases, which is causing a backlog.

I've always received responses to my cases within 24 hours for years, but one of my cases has not received a response in over 2 weeks besides an automated message saying "we're experiencing a high volume".

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