Restricted Product Appeal Keeps Getting rejected due to amazon's misclassification
Hi, We've been trying to appeal our restricted products policy violation for our electronic face scrubber but it seems as though amazon support is not reading the actual appeal since they are rejecting it with the incorrect classification that we provided. We submitted it with the new fda classification but supports keep saying its rejected refering to the old classifcation as if it's an automated response. How can we get someone to actually read the appeal with the correct classfication? Case number ID 15941334171
@CR_Amazon @Connor_Amazon @CR_Amazon @Emet_Amazon @Nano_Amazon @Cade_Amazon
@Charly_Amazon @CR_Amazon @Danika_Amazon @Danny_Amazon @Dominic_Amazon
@Dougal_Amazon
1 reply
Emet_Amazon
Hello @Seller_er3N55bF5DCbO,
Thank you for posting your concerns with a resuscitated product policy.
Upon review of your case and listing I was able to identify a concern with the product and listing:
ASIN: B0CSC44GVG
Title: Avilana Electronic Face Scrubber, Sonic Facial Cleansing Brush with UV-C Light, Sonic Vibration, Smart Blow-Dry, Waterproof and Wireless Charging (White, Sonic Scrubber Kit)
A major concern is the advertisement and use of a UV-C light as a form of disinfectant without proper registration or approval of the FDA. This is noted both in the product listing and on the packaging and seen in the images. At this time we will require that the product and listing be updated to reflect the product attributes, if this includes this type of language it must be approved and be accompanied with proper 510k documentation to verify compliance and to be eligible for sale on amazon.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Restricted Product Appeal Keeps Getting rejected due to amazon's misclassification
Hi, We've been trying to appeal our restricted products policy violation for our electronic face scrubber but it seems as though amazon support is not reading the actual appeal since they are rejecting it with the incorrect classification that we provided. We submitted it with the new fda classification but supports keep saying its rejected refering to the old classifcation as if it's an automated response. How can we get someone to actually read the appeal with the correct classfication? Case number ID 15941334171
@CR_Amazon @Connor_Amazon @CR_Amazon @Emet_Amazon @Nano_Amazon @Cade_Amazon
@Charly_Amazon @CR_Amazon @Danika_Amazon @Danny_Amazon @Dominic_Amazon
@Dougal_Amazon
Restricted Product Appeal Keeps Getting rejected due to amazon's misclassification
Hi, We've been trying to appeal our restricted products policy violation for our electronic face scrubber but it seems as though amazon support is not reading the actual appeal since they are rejecting it with the incorrect classification that we provided. We submitted it with the new fda classification but supports keep saying its rejected refering to the old classifcation as if it's an automated response. How can we get someone to actually read the appeal with the correct classfication? Case number ID 15941334171
@CR_Amazon @Connor_Amazon @CR_Amazon @Emet_Amazon @Nano_Amazon @Cade_Amazon
@Charly_Amazon @CR_Amazon @Danika_Amazon @Danny_Amazon @Dominic_Amazon
@Dougal_Amazon
1 reply
1 reply
Emet_Amazon
Hello @Seller_er3N55bF5DCbO,
Thank you for posting your concerns with a resuscitated product policy.
Upon review of your case and listing I was able to identify a concern with the product and listing:
ASIN: B0CSC44GVG
Title: Avilana Electronic Face Scrubber, Sonic Facial Cleansing Brush with UV-C Light, Sonic Vibration, Smart Blow-Dry, Waterproof and Wireless Charging (White, Sonic Scrubber Kit)
A major concern is the advertisement and use of a UV-C light as a form of disinfectant without proper registration or approval of the FDA. This is noted both in the product listing and on the packaging and seen in the images. At this time we will require that the product and listing be updated to reflect the product attributes, if this includes this type of language it must be approved and be accompanied with proper 510k documentation to verify compliance and to be eligible for sale on amazon.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_er3N55bF5DCbO,
Thank you for posting your concerns with a resuscitated product policy.
Upon review of your case and listing I was able to identify a concern with the product and listing:
ASIN: B0CSC44GVG
Title: Avilana Electronic Face Scrubber, Sonic Facial Cleansing Brush with UV-C Light, Sonic Vibration, Smart Blow-Dry, Waterproof and Wireless Charging (White, Sonic Scrubber Kit)
A major concern is the advertisement and use of a UV-C light as a form of disinfectant without proper registration or approval of the FDA. This is noted both in the product listing and on the packaging and seen in the images. At this time we will require that the product and listing be updated to reflect the product attributes, if this includes this type of language it must be approved and be accompanied with proper 510k documentation to verify compliance and to be eligible for sale on amazon.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_er3N55bF5DCbO,
Thank you for posting your concerns with a resuscitated product policy.
Upon review of your case and listing I was able to identify a concern with the product and listing:
ASIN: B0CSC44GVG
Title: Avilana Electronic Face Scrubber, Sonic Facial Cleansing Brush with UV-C Light, Sonic Vibration, Smart Blow-Dry, Waterproof and Wireless Charging (White, Sonic Scrubber Kit)
A major concern is the advertisement and use of a UV-C light as a form of disinfectant without proper registration or approval of the FDA. This is noted both in the product listing and on the packaging and seen in the images. At this time we will require that the product and listing be updated to reflect the product attributes, if this includes this type of language it must be approved and be accompanied with proper 510k documentation to verify compliance and to be eligible for sale on amazon.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
