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Seller_LTNvvFJ2jqJOv

Rufus Beta

@SEAmod Immediately they need to fix the position of the pop up, it blocks the image of the item the customer is looking at.

Rufus is hampering a sale rather than helping the customer decide imo.

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2 replies
Tags:Buyer messages, Buyer product questions, Customer, Product reviews
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2 replies
user profile
Joey_Amazon

Hello @Seller_LTNvvFJ2jqJOv,

Thank you for participating here at the forums! My name is Joey and I'm a Community Manager here at Amazon.

I will go ahead and escalate this issue with our internal team, thank you for bringing this to our attention.

Also, I would like to share the Rufus guidelines as well as the tool that allows you to submit a SIM ticket to report issues like this.

When submitting a ticket through the help center, please provide the following information:

  • The product ASIN.
  • A screen shot of the question and the response received.
  • The nature of the issue: You can choose from "inaccurate or outdated product information", "answer is incomplete or missing information", "response is not answering the question", or "the answer can be improved."
  • Any additional details that could be relevant along with the expected response.

To help us verify the issue and make the necessary fix, also provide any of the following:

  • A screen shot of the specific section of the ASIN listing that has the discrepancy.
  • Any product or user manuals with the relevant information.
  • Information from the manufacturer’s website.

Once you’ve submitted the issue, we will investigate it, and make any needed updates.

Thank you,

Joey

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