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Customer returns an empty box, leaves feedback about something other than product and left negative feedback but Amazon won't remove it
It is so confusing, and annoying, that Amazon allows buyers to abuse sellers by returning an empty box, they complained about something other than they product they bought and they left negative feedback. While we were granted a SAFE-T Claim and the negative feedback appears to have been removed or hidden on the product, the negative 1-star review still has a negative impact on my Customer Service Performance and Customer Service Insights. We tried to dispute the negative review (16690565661), but we were denied. We work very hard to take care of customers, but when a customer abuses a seller, it really feels like Amazon does little to nothing to protect a seller.
3 replies
Nano_Amazon
Hello @Seller_Hvi3HBW45jas9
Thank you for contacting Amazon Forums regarding the negative feedback. I've escalated your issue to a dedicated team for further investigation. They may reach out to you directly if additional information is needed.
I'll closely monitor the case and update you on the resolution as soon as it's available. We appreciate your patience during this process.
Best regards,
Nano
Nano_Amazon
Hello @Seller_Hvi3HBW45jas9
I would like to inform you that, after the investigation, the dedicated team was able to remove the feedback.
Let me know if you have further questions.
Best,
Nano
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