Open Case Since 01/25/2024
Thank you for reviewing support ticket 14577151711, this case has been open since January of this year and is in regards to missing inbound units.[Moderator Edit: removed personal solicitations]
2 replies
Seller_tHb1Wh4wVdJsF
Requesting MOD assistance. Amazon Support team is not responding to cases after stating they are investigating the case. There are over $1000+ of items in the shipment and we cannot get a response The case has been open for 9+ months.
Bryce_Amazon
Good morning @Seller_tHb1Wh4wVdJsF,
I took a look at the case number you provided. At this time, I would actually recommend opening a new case with Seller Support for this issue. That being said, be advised that you will need to provide valid Proof of Ownership that contains all of the necessary information to validate your supply chain. You can review a thread I made on sourcing guidelines here.
Additionally, this Seller University video covers all of the details that need to be included in your invoices. Best of luck to you!
- Bryce
Open Case Since 01/25/2024
Thank you for reviewing support ticket 14577151711, this case has been open since January of this year and is in regards to missing inbound units.[Moderator Edit: removed personal solicitations]
Open Case Since 01/25/2024
Thank you for reviewing support ticket 14577151711, this case has been open since January of this year and is in regards to missing inbound units.[Moderator Edit: removed personal solicitations]
2 replies
2 replies
Seller_tHb1Wh4wVdJsF
Requesting MOD assistance. Amazon Support team is not responding to cases after stating they are investigating the case. There are over $1000+ of items in the shipment and we cannot get a response The case has been open for 9+ months.
Bryce_Amazon
Good morning @Seller_tHb1Wh4wVdJsF,
I took a look at the case number you provided. At this time, I would actually recommend opening a new case with Seller Support for this issue. That being said, be advised that you will need to provide valid Proof of Ownership that contains all of the necessary information to validate your supply chain. You can review a thread I made on sourcing guidelines here.
Additionally, this Seller University video covers all of the details that need to be included in your invoices. Best of luck to you!
- Bryce
Seller_tHb1Wh4wVdJsF
Requesting MOD assistance. Amazon Support team is not responding to cases after stating they are investigating the case. There are over $1000+ of items in the shipment and we cannot get a response The case has been open for 9+ months.
Seller_tHb1Wh4wVdJsF
Requesting MOD assistance. Amazon Support team is not responding to cases after stating they are investigating the case. There are over $1000+ of items in the shipment and we cannot get a response The case has been open for 9+ months.
Bryce_Amazon
Good morning @Seller_tHb1Wh4wVdJsF,
I took a look at the case number you provided. At this time, I would actually recommend opening a new case with Seller Support for this issue. That being said, be advised that you will need to provide valid Proof of Ownership that contains all of the necessary information to validate your supply chain. You can review a thread I made on sourcing guidelines here.
Additionally, this Seller University video covers all of the details that need to be included in your invoices. Best of luck to you!
- Bryce
Bryce_Amazon
Good morning @Seller_tHb1Wh4wVdJsF,
I took a look at the case number you provided. At this time, I would actually recommend opening a new case with Seller Support for this issue. That being said, be advised that you will need to provide valid Proof of Ownership that contains all of the necessary information to validate your supply chain. You can review a thread I made on sourcing guidelines here.
Additionally, this Seller University video covers all of the details that need to be included in your invoices. Best of luck to you!
- Bryce
