How Can I Avoid a Violation When a Customer Requests to Hold an Item at the Local Post Office and Then Opens an A-to-z Claim?
I have read many posts and warnings about the issue of encountering "unusual" customers who request to have their package held at the local post office and then open an A-to-z claim to get a refund, only to later pick up the package themselves. There were numerous warnings from sellers about this issue as far back as a year ago, and I am wondering if this situation has improved.
I may be facing a similar situation now with two orders at two different addresses:
Delivery Attempt - Held at Post Office, At Customer Request
As of the time I am writing this, they have not yet opened an A-to-z claim. I would like to know if there is anything I can do to protect myself in advance if the customers I am dealing with are similar to those people have warned about?
Best regards,
The GerfuArt Team
2 replies
Seller_4zBzdtgCyS9EI
About 2 years ago, I had several of these (as recipient). I would be sitting right here at home, no door bell ringing, nothing, and later find that exact note on tracking. The next day it would always get delivered. Eventually I had it and filed a compliant at USPS. Never happened again. It's just lazy mail men cutting their route short because the day was long, marking everything left in the truck as "customer request"
SEAmod
Hi @Seller_7zkfRUXivXXUa
Are you familiar with the Buy Shipping benefits and features? If you use Amazon's Buy Shipping service and ship orders on time, you receive protection against claims where customers report delivery issues. Amazon covers the cost of these claims, which does not impact your Order Defect Rate. Learn more at the link I provided.
Susan
