The order number is 114-2516320-1265864

Buyers buy our products to the goods do not want, to return, after the application, agreed to return, but the buyer has not been given as well as uploaded the tracking number, our seller background can not see the buyer whether to return, the buyer directly and we contacted whether the refund can be made, but never provided the tracking number, we can not query the specific status of the goods, and has been in contact with the buyer, but the buyer does not reply to us, the buyer is The buyer went directly to make a claim, we do not have any tracking of the goods in the background, until we went to complain, only the Amazon platform staff gave us the tracking number of the goods, we can only verify the goods, but there is no doubt that the buyer's claim was successful, but I think this is very unfair to our performance, which seriously affects our sales status, the buyer if you are to provide the appropriate tracking number or uploaded to the platform that we sellers are able to check, we offer a refund. I request a reinvestigation and reinstatement of my performance!