Safe-T grantes - Amazon fees
Hi, buyer returned a different item, Amazon granted the Safe-T but is not refunding Amazon fees? We are out of around $130 when we are victims of fraud and Amazon is keeping funds to their selves. Is Amazon really keeping this money?
4 replies
Seller_DdmPiA1p1S2Wu
I never thought about it, but I believe you are correct that Amazon keeps those fees. Since it doesn't show up as a refund on the order, just a separate SAFE-T credit to your account. So, I guess I am losing 15% of all these shipping fees I have refunded through SAFE-T claims.
Danny_Amazon
Hello @Seller_DaCjkwDJdjDbv- and thanks for the post!
Also appreciate @Seller_DdmPiA1p1S2Wufor chiming in with some insight.
After review, I can advise that reimbursements from SAFE-T claims would not include administrative fees as outlined in the Amazon Services Business Solutions Agreement. I apologize for any strain this might cause, but also wanted to be sure you had this list of useful fees tools handy.
If you are experiencing any specific issues with this SAFE-T claim, feel free to share the Order ID associated with the claim with me so I can take a look from my end and determine how I can best assist at this juncture.
Thanks very much,
Danny
