Hi,

I'm reaching out to the current issue I have been having with my TRO being released but having no access to the Funds.

The case has been settled, received the Notice of Dismissal from the Court. The plaintiff confirmed contacting Amazon multiple times to lift the TRO and claims to have been notified by Amazon that the TRO was released on April 25th.

But repeatedly contacting Amazon to release the TRO and getting all the cases transferred and no response on those cases by Amazon, sending a mail copy of documents and sending a fax to Amazon and receiving no help, here I am looking for help and assistance.

2024.02.27 - Received TRO from the account team (we don't have any Infringement behavior from this account).

2024.0.28 - We signed the settlement agreement with the right owner

2024.04.03 - The plaintiff successfully withdrew the lawsuit.

2024.04.03 - Received the Notice of Dismissal of the case

2024.04.25 - Received an email from the Plaintiff that they were notified by Amazon that the TRO was released. (We were notified by Amazon on 5/17/24 that the account was released from TRO 24-cv-00907 on April 25, 2024. Amazon also clarified that there are additional legal holds on the account funds that are unrelated to our lawsuit. Please contact Amazon directly for assistance with the unrelated legal issues. Thank you.)

Up to now, my account is still unable to withdraw funds.

Case ID: 14770658261

Case No. 1: 24-cv-00907

Hey guys,

As mentioned above, I received a TRO which was soon settled. Even after a few days of settlement, I noticed that none of my funds were getting released. I dropped a message to seller support mentioning the same and also sent them the settlement and dismissal of the case as sent by the plaintiff lawyers (even tho they assured this was done from their end too).

On checking the status of my case, I see that its on "transferred" status. Honestly, this is terrifying since all of my cases which were transferred on seller support have never received a response to this day. There are some thats been pending for months now. Please guide me on how to go about this.

A previous TRO incident resulted in account funds being frozen. Later, I reached a settlement with the other party and paid the compensation, and received a performance notice from Amazon saying that the account has been restored to normal and the funds will be returned to normal. However, the funds are still in the reserved status and have never been refunded. I contacted the Amazon support team and they kept saying that it would be forwarded to the relevant team to deal with, but I never got a reply. Funds are very important for the normal operation of the company and I desperately want money back in my account. Please help me, what should I do in this situation?