Restoration Request for Historical Data for ASIN
Hello,
I need support to restore historical data for one of my ASINs.
Yesterday, I discovered that my ASIN lost its ranking on all major keywords, and the "Number of bought past month" metric also disappeared.
It appears that all historical data for this ASIN on Amazon United States is missing.
The only action our VA took yesterday was adding this ASIN to the Amazon marketplace with the same ASIN and SKU as on Amazon United States. We planned to sell globally and use Remote Fulfillment with FBA for this item. However, it seems this action replaced the historical data on the Amazon United States marketplace, and Amazon now treats this SKU as a new item.
Last 90 Days Tracking data is attached
After discovering this issue, we deleted this ASIN from Amazon Canada, but nothing changed.
MOD's I need your help with this case - 15553106931, to restore the historical data for this item, i think this is the reason why it has a problem with ranking since yesterday.
Thank you
3 replies
Seller_hmPvXl1f5tytC
talked to support yesterday and today, they see no data for this ASIN but no help suggested just wait.
Cooper_Amazon
Good Afternoon @Seller_hmPvXl1f5tytC,
I have escalated this issue and CASE ID 15553106931 to one of our internal support teams to review the situation and see if we can find out what happened to the historical data on your ASIN. They should get back to us within the next few business days. Until then, have a wonderful rest of your Wednesday and take care.
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_hmPvXl1f5tytC,
Our internal team has reached out to you on CASE ID 15617461441 to see if we can find out what happened to the historical data on your ASIN.
Feel free to follow along with CASE ID 15617461441 and check in to see if there are any actions you might need to take to move the case along. Thanks for writing into us on the forums and please let me know if you have any additional concerns about the outcome of the case once it has been resolved.
Sincerely, Cooper_Amazon
