Amazon came out with this new reimbursement policy that hurts sellers.

On top of that they now won't accept documents to update the proof of purchase.

I cannot get any of my sourcing costs updated to the correct price.

Has anyone successfully gotten their sourcing cost updated?

Mods my case ID is 17342493641.

I have noticed over the past few weeks that seller support has slowed down their response time quite a bit.

I can't get on a call with the Account health specialists, regular support has a long wait time, and I have multiple cases that have gone unsolved for weeks.

Not to mention, I have to be annoyingly persistent to get anything other than a copy/paste AMZ policy answer.

It would be great to hear other sellers' experiences, or to have some insight from the moderators in this forum. Is this the new normal?

We want to express our sincere gratitude to moderators on this forum. We have had past issues with our account, and felt we were not being heard with Seller Support. We felt like we were going round and round with no solutions. If the moderators hadn't stepped in to direct us in the right direction, we probably would be out of business on this platform. So, thank you moderators for the excellent service you provide to us sellers. Keep up the good work and letting us keep up with ours!