CASE ID: 17464606451

Complaint ID: 17459717081

Hey Amazon,

I'm writing to express my concern regarding the high return badge on product listings.

The issue here is my listing was hijacked before (Complaint ID: 17459717081), which has caused the high return rate and caused me to have the High-Rate Return badge.

I understand the reasoning behind the high return badge. But in my case, the hijacked listing made the return rate high and caused me to have this badge. I have reported the hijacker ,and now the hijacker is gone.

But the frequently return badge is still there. So it is not fair to give me this badge because of the hijackers.

Can you please look into it?

@Seller_8hQgfj6OVZYse @Seller_l7Jtck9jxnEA0

I have used Amazon for my seasonings for 6 years. I have not added a new product since earlier this year (before many more changes in the format have been made). This week, I added a new parent with children products but cannot find where to put the expiration date now! I have looked and looked and for some reason I cannot find it on any of my attribute tabs on my new product (food) to list the expiration.

Hey All,

I have had a long battle with trying to get my return rate down over the past 8 months or so and am just not having luck...

I have updated images, videos, listing, implemented additional quality checks, etc... and if anything it has increased. I truly do NOT know what to do at this point.

My review rating is good with right at 4.5 rating over nearly a year of selling, but I'd say half of my returns are from "product not as described" or "quality is not up to expectations" and sometimes "defective". The other half are dumb reasons such as "too big" or "too small".

My return rate is closing in on 19% and I need it to be closer to 10%...

Any thoughts on how to get this rate down?

Thanks,