You found the Forum. NOW WHAT?
AWESOME – YOU FOUND THE FORUM!!
There are hundreds/thousands of posts done every week on the Forum (not nearly as many on the New Seller Side however) that ask for help and have responses from other sellers or the MODS but the OP (Original Poster) NEVER comes back to see what they were told.
Do YOU know how to see responses to your posts?
Click on the ‘Notifications’ tab to open it up!
Personal note -- If AMAZON was REALLY interested in getting people to be aware of these notices they would have that tab FLASH in red or green to draw attention to it.
When you open the tab you will see any messages there. Some are just ‘warm fuzzy’ stuff like votes which only means your post received a reaction.
The IMPORTANT ones are the REPLIES which mean there is a message (reply) there to your post.
You may not like what you read but it can be important information.
From the MODS you can expect to see warm fuzzy stuff that is couched in words that will let them keep their job.
From other sellers you are more likely to see the unvarnished truth about your situation because we don’t work for Amazon and can tell you –”You screwed up and are done here” as opposed to the MODS that need to say “ I’m sorry you are facing this situation, try this…”
It's a two way street here IF you choose to make it one.
If all you do is drop and hide with a post it will not solve anything for you.
You found the Forum. NOW WHAT?
AWESOME – YOU FOUND THE FORUM!!
There are hundreds/thousands of posts done every week on the Forum (not nearly as many on the New Seller Side however) that ask for help and have responses from other sellers or the MODS but the OP (Original Poster) NEVER comes back to see what they were told.
Do YOU know how to see responses to your posts?
Click on the ‘Notifications’ tab to open it up!
Personal note -- If AMAZON was REALLY interested in getting people to be aware of these notices they would have that tab FLASH in red or green to draw attention to it.
When you open the tab you will see any messages there. Some are just ‘warm fuzzy’ stuff like votes which only means your post received a reaction.
The IMPORTANT ones are the REPLIES which mean there is a message (reply) there to your post.
You may not like what you read but it can be important information.
From the MODS you can expect to see warm fuzzy stuff that is couched in words that will let them keep their job.
From other sellers you are more likely to see the unvarnished truth about your situation because we don’t work for Amazon and can tell you –”You screwed up and are done here” as opposed to the MODS that need to say “ I’m sorry you are facing this situation, try this…”
It's a two way street here IF you choose to make it one.
If all you do is drop and hide with a post it will not solve anything for you.
4 replies
Seller_OvL8C4BJWiuS9
Great advice! There have been countless times I have responded and then it's crickets.
Seller_nRFmxiQg4EGrw
The only thing I would add is to point out that the New Seller Forum is very limited; I believe that there are no more than a couple dozen experienced sellers allowed to post here.
So if you have an odd problem, or don't get a response here, post instead in one of the open forums, which can be seen by anyone.
This also holds true for other closed groups. I can post here, but it's frustrating to see a post in the Handmade forum that I could simply answer, but that group I'm locked out of.
Seller_rI7BZIczK8iAC
That's a good idea. I hope that this improvement will be applied. Too often there is no reaction at all to our answers which is very frustrating. Maybe we should tag @Sandy_Amazon to forward.
Sandy_Amazon
Hi @Seller_kIukTwdhvntAp
Thank you for this post and informing sellers on notifications.
I'd also like to add that sellers are able to click on "preferences" and select which notifications they want to see as well.
The product team for Forums knows notifications can become buried at times, so we are looking into ways to improve seller visibility when they receive a reply, vote, etc. based on their notifications.
I will relay this feedback! Thank you!
Sandy
