Videos Submitted by Amazon Influencer Program Under "Related videos for this product" Do Not Review Our Brand's Products
Case ID: 15395817041
There are three videos we recently discovered showing up alongside our main images on the product detail page [mentioned in the case above that I recently opened]. I believe the channels for reporting this that were suggested & linked to me in response to my case (the Report Abuse Form under Account Health and Amazon's Report IP Infringement Form) are not the appropriate avenues for this problem, correct me if I'm wrong. But I would really appreciate it if an Amazon Moderator could please review this case for me and see what can be done.
You will find the details and specific reasons for removing each of the three videos in the case. In a nutshell, the products being reviewed are not our [registered] brand's products - they are lower quality products from competing brands, which can confuse customers and cause them to navigate away from our detail page.
Obviously, this problem could potentially be having a significant negative effect on our sales for this ASIN, so we are eager to get this resolved.
Thank you very much for your attention and have a good day.
P.S. If there's a better, more efficient avenue for reporting this sort of thing to get it resolved, please advise. I had a tough time searching for this topic on the forum and finding that info and I'm sure anyone else experiencing this would also appreciate it.
Videos Submitted by Amazon Influencer Program Under "Related videos for this product" Do Not Review Our Brand's Products
Case ID: 15395817041
There are three videos we recently discovered showing up alongside our main images on the product detail page [mentioned in the case above that I recently opened]. I believe the channels for reporting this that were suggested & linked to me in response to my case (the Report Abuse Form under Account Health and Amazon's Report IP Infringement Form) are not the appropriate avenues for this problem, correct me if I'm wrong. But I would really appreciate it if an Amazon Moderator could please review this case for me and see what can be done.
You will find the details and specific reasons for removing each of the three videos in the case. In a nutshell, the products being reviewed are not our [registered] brand's products - they are lower quality products from competing brands, which can confuse customers and cause them to navigate away from our detail page.
Obviously, this problem could potentially be having a significant negative effect on our sales for this ASIN, so we are eager to get this resolved.
Thank you very much for your attention and have a good day.
P.S. If there's a better, more efficient avenue for reporting this sort of thing to get it resolved, please advise. I had a tough time searching for this topic on the forum and finding that info and I'm sure anyone else experiencing this would also appreciate it.
3 replies
Manny_Amazon
Hello @Seller_2CVp9vhGSlwSN,
Thanks for posting regarding your issue with video reviews on your product. I've reviewed the details of your case. It appears that 2 of the 3 videos you've reported no longer show in the list of videos for the listing:
- "Weights You'll Like -- Weight Set - Racked" by ✅ DaveR
- "Love the Rubber Coating! Complete Set - GREAT WORKOUTS !" by 30mo Fishing"
It seems your reporting has worked for these. I do see one video still in the list of videos: "Great value for entire family - variety in weight" by Kirsten Koza. I would recommend trying to report it one more time as you have done, to see if they'd remove it.
If you've reported it again and still seeing it show up, let me know in this thread and I'll investigate further.
Have a great day!
- Manny
