Hello,

My product has been flagged as Dietary Supplement which needs further testing and compliance.

Here's 2 things and I would be glad if either one can be resolved.

1. My product does not fall under the categories which Amazon is saying it falls under "sexual enhancement, weight management, or sports nutrition/body building dietary supplement" and need further testing and documentation. (My product is manufactured in the USA by one of the very well-known manufacturers in supplements category) and they have confirmed with me that this product does not fall under the restricted categories which require further testing as per FDA and as per Amazon.

I tried to convey this message to Amazon, but every time it was rejected without much consideration.

Off course firstly, it will be great to get it resolved here, if possible.

Now, considering that Amazon will not consider my request whatsoever and we need to move onto the second option of providing documentation (as I have all the documentation, even though none is required as per FDA and Amazon's own policy).

2. I have all the proper documentation that Amazon requires but I cannot upload it or have the concerned team look into the documents (even though my product does not fall under restricted category and no documentation is required as per FDA and Amazon own policy).

The issue here is that every time I try to upload the excel file (via Manage Compliance "Upload compliance documents in bulk" tab (Also, I am not sure why I am getting the bulk and excel sheet option since I just have single product a just a few documents to upload), the system rejects it (I do have good experience with Amazon excel (flat files)). It would be great if I can get some assistance in either fixing the issue and successfully uploading the cGMPs certification, Contaminant screening, Content claims verification and Product labeling and cliams documentation proofs OR if I can send it over to the Amazon's concerned team via email or some other how. I have tried replying to the same e-mail "dietary-supplements-hr@amazon.com" which said I need to send these documents over, but haven't heard back from them (I am not sure if that is the right way to do it).

I tried getting it resolved via the phone line, unfortunately I couldn't connect with a specialist who can help me fix the excel file issue or somehow send over the documents to the concerned team.

To summarize, I need help with either Amazon looking deep into my product and confirming that this does not fall under "sexual enhancement, weight management, or sports nutrition/body building dietary supplement". If Amazon will not do this, then I need help with being able to upload the proper documentation which will resolve the compliance requirement. Or at least someone connecting me directly or indirectly to the concerned team who can receive the documents from me and help resolve the issue.