Safety Review Applied Standards That Don't Match My Product – How to Resolve?
Hi everyone / Moderators,
One of my ASINs was recently deactivated due to a safety review. The review team is asking me to provide a test report that complies with IEC 60335-2-85 and UL 141 standards, along with the following four specific tests:
Abnormal operation test
Water spray test
Pressure relief test
Thermometer and thermal cutoff test
The problem is, my product does not fall under any category covered by these two standards – my product is not an electrical appliance.
The risk scenarios mentioned in these standards (such as hot water discharge, pressure buildup, thermal failure, etc.) simply do not exist for my product. The entire review framework was never applicable to my product in the first place.
I have already explained this to the review team and provided product images and purchase invoices, but the responses I received have all been generic templates saying "documents are incomplete," with no indication that they have re-evaluated the product classification.
I would really appreciate insights from anyone who has been through something similar:
Does Amazon's safety review automatically apply a standard based on the product category? If the system has misclassified my product and therefore cited irrelevant standards, what is the right channel to request a manual review and correction?
Besides stating that "my product does not belong to this category," what other supporting materials can I provide to demonstrate this?
Is there any precedent of successfully overturning such a mismatch between the applied standard and the actual product? How long did it take?
I am not planning to pay for a test report that has nothing to do with my actual product just to satisfy a checkbox – that would be neither reasonable nor practical. Any advice on how to get the review team to properly re-assess the classification would be greatly appreciated. Thank you!
Safety Review Applied Standards That Don't Match My Product – How to Resolve?
Hi everyone / Moderators,
One of my ASINs was recently deactivated due to a safety review. The review team is asking me to provide a test report that complies with IEC 60335-2-85 and UL 141 standards, along with the following four specific tests:
Abnormal operation test
Water spray test
Pressure relief test
Thermometer and thermal cutoff test
The problem is, my product does not fall under any category covered by these two standards – my product is not an electrical appliance.
The risk scenarios mentioned in these standards (such as hot water discharge, pressure buildup, thermal failure, etc.) simply do not exist for my product. The entire review framework was never applicable to my product in the first place.
I have already explained this to the review team and provided product images and purchase invoices, but the responses I received have all been generic templates saying "documents are incomplete," with no indication that they have re-evaluated the product classification.
I would really appreciate insights from anyone who has been through something similar:
Does Amazon's safety review automatically apply a standard based on the product category? If the system has misclassified my product and therefore cited irrelevant standards, what is the right channel to request a manual review and correction?
Besides stating that "my product does not belong to this category," what other supporting materials can I provide to demonstrate this?
Is there any precedent of successfully overturning such a mismatch between the applied standard and the actual product? How long did it take?
I am not planning to pay for a test report that has nothing to do with my actual product just to satisfy a checkbox – that would be neither reasonable nor practical. Any advice on how to get the review team to properly re-assess the classification would be greatly appreciated. Thank you!
1 reply
Seller_NNpmGqtofbzty
Quick update on this — just wanted to share that this issue has been resolved.
Here's what worked: the root cause was a product misclassification. The product was placed in an electrical category by mistake, which triggered the wrong safety review. I opened a case with Seller Support to request a product type correction. Once it was updated to the correct non-electrical category, I submitted a new appeal through the regular case channel, and it got approved.
If anyone else is dealing with a similar issue where the cited standards don't match the product, checking the product classification first might be worth doing — that could be the real issue.
Thanks to everyone who chimed in with suggestions!
