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Appealing ODR due to increase sales volume / returns due to seasonal changes
My product volume fluctuates based on the season and my return rate as well as units sold (60-days) also increased. My ODR % is 1.27% which is higher than <1% , is an appeal letter option available?
2 replies
Atlas_Amazon
Hello @Seller_Gfj1xaFVVxNnz
Thank you for the information provided regarding the recent increase you have observed with your order defect rate. I understand it has caused increasing concern for you so I do want to share some insight to assist you in navigating this.
While the metric being above 1% will be considered off target, it will not mean that action is immediately required from you. I encourage you to review the metric and download the report to see what orders are specifically impacting you. The metric will be calculated off of three separate areas: negative feedback, A-to-z guarantee claims, and chargeback claims. If you identify any specific issues or trends that are contributing towards the impacts, I would advise on taking action to correct those concerns.
An appeal won't be required unless it has been explicitly requested from you. Generally, there are warning banners and other type messaging that will ensure you are aware of the potential risk to the account. Are you seeing any banners on the account health page? Have you received any requests for information through your performance notifications?
I will continue to monitor for any additional details or questions you might have regarding this concern so that assistance can be provided.
Best,
Atlas
Seller_Ha6JyVvDK6Ybs
Amazon changed it to harm you the seller more! Most sellers FBM rates are off the charts now as we are not wanted on this platform.
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