Buyer left negative feedback yet received correct item
The buyer apparently intended to order Heliconia pink but inadvertently selected safety pink. The buyer never reached out to the seller for this confusion. The seller requested the buyer for the pictures of the item received, but the buyer did not respond.
As per the buyer's comments, we have confirmed that the buyer received the correct item. Please remove this feedback. The details and attachment are in the case ID 16552329311
8 replies
Quincy_Amazon
Hello @Seller_Pc6hXOUCrDzz7
Thank you for posting your inquiry to the Forums and for providing that case ID number. I have looked into the case and I am confirming that I have escalated your case to the partner team for additional review. I will monitor for updates and will relay the same here. Please note that the team may reach out to you directly so please keep an eye out on your performance notifications, email address on file, and case log.
Regards,
Quincy_Amazon
