We have a customer who has subscribed to S&S and over the last two years has cancelled 50 orders for the same product. They have never let an order fill but recently they missed a cancel and the order filled and they got a 100% refund from C/S. Reason Product Not As Described.

First how how do we cancel an abusive S&S customer?

Any way for us to not fund the refund as it was not our fault?

This distorts the forecasting and allows the customer to potentially get a large discount than they are really entitled too.

I see no way to protect ourselves from this abuse