The Shipping Service used to calculate Delivery Promise is NOT available in Buy Shipping
We have Shipping Setting Automation turned on with UPS Ground, FedEx Home Delivery and FedEx Ground as our Preferred shipping services. Our warehouse is in Michigan. For the most part it is working great. However, we have been receiving a few orders per week to Washington state in the evening (i.e. 8:00 PM PST) that show FedEx Home Delivery as the Shipping Service used to calculate Delivery Promise. The next morning (i.e. 8:00 AM EST which is only 9 hours later) when we ship the order, FedEx Home Delivery is NOT available in Buy Shipping. We only see expedited methods and they are at least $75 because our products are large. So we are looking to diagnose the issue or perhaps remove FedEx Home Delivery from our template?
2 replies
KJ_Amazon
Thank you for that Case ID @Seller_meBosNECWeRJy
We have had seller reports since late last week regarding the USPS shipping service used to calculate the delivery promise not available as a Claims/OTDR-protected shipping service in Buy Shipping. The above forums thread details that issue.
As we move towards the peak shipping period, estimated shipment transit times are extended to account for heavier volume. This recently occurred for USPS services including Ground Advantage. If you manage your own handling/transit times, keep in mind that transit times were adjusted to account for packages taking longer to deliver this time of year, and check that your settings account for this.
If that does not answer your questions and you are looking to update your SSA shipping settings, please refer to the below help pages for instructions.
Shipping preferences for seller-fulfilled orders
KJ_Amazon
