❓Do You Know Your Community Managers and What We Do❓
Hello Sellers,
We've heard your questions about who we are and how we can help, so we wanted to take a moment to introduce ourselves and clarify our role in the Seller Forums.
👥Who We Are
We're a global team of Community Managers dedicated to supporting sellers like
you across all Amazon marketplaces. You'll see us responding to threads, sharing helpful resources, and working behind the scenes to make your selling experience better.
🔧 What We Do
Think of us as a bridge between you and Amazon's business teams. Here's how we support the community:
- Track and moderate discussions across the forums to keep conversations helpful and on-topic
- Respond to seller-created threads with guidance, resources, and clarification
- Observe trends in seller feedback and share insights with internal Amazon teams
- Escalate stuck issues when standard support channels haven't resolved your problem
Important to know: While we can help escalate issues, we don't always have direct access to unblock every problem. We work with the appropriate teams to get you the help you need.
🎯How to get Category Expert Help
You've probably noticed certain Community Managers showing up in specific categories—and you're right to notice! Our CMs have specialized expertise, which is why it's so important to post your question in the right category. You can hover over the categories to see examples of topics.
No need to tag or mention a Community Manager directly. Once you post in the correct category, the category expert will review your thread.
🤝 How You Can Help Us Help You
If you're posting about a specific account issue, please include your case ID in your thread. This allows us to investigate quickly and accurately, and connect with the right teams on your behalf.
💬 We'd Love to Hear From You
We're curious about your experience with our team:
- Have you noticed that some Community Managers specialize in certain categories? Which CMs have you seen more active in specific areas like FBA, Account Health, or Listings?
- Do you follow any of our Community Manager profiles? If so, have they helped you with a specific issue? What category did you post in?
We're here to support you and make the Seller Forums a valuable resource for your business. Thank you for being part o this community! 🙌
❓Do You Know Your Community Managers and What We Do❓
Hello Sellers,
We've heard your questions about who we are and how we can help, so we wanted to take a moment to introduce ourselves and clarify our role in the Seller Forums.
👥Who We Are
We're a global team of Community Managers dedicated to supporting sellers like
you across all Amazon marketplaces. You'll see us responding to threads, sharing helpful resources, and working behind the scenes to make your selling experience better.
🔧 What We Do
Think of us as a bridge between you and Amazon's business teams. Here's how we support the community:
- Track and moderate discussions across the forums to keep conversations helpful and on-topic
- Respond to seller-created threads with guidance, resources, and clarification
- Observe trends in seller feedback and share insights with internal Amazon teams
- Escalate stuck issues when standard support channels haven't resolved your problem
Important to know: While we can help escalate issues, we don't always have direct access to unblock every problem. We work with the appropriate teams to get you the help you need.
🎯How to get Category Expert Help
You've probably noticed certain Community Managers showing up in specific categories—and you're right to notice! Our CMs have specialized expertise, which is why it's so important to post your question in the right category. You can hover over the categories to see examples of topics.
No need to tag or mention a Community Manager directly. Once you post in the correct category, the category expert will review your thread.
🤝 How You Can Help Us Help You
If you're posting about a specific account issue, please include your case ID in your thread. This allows us to investigate quickly and accurately, and connect with the right teams on your behalf.
💬 We'd Love to Hear From You
We're curious about your experience with our team:
- Have you noticed that some Community Managers specialize in certain categories? Which CMs have you seen more active in specific areas like FBA, Account Health, or Listings?
- Do you follow any of our Community Manager profiles? If so, have they helped you with a specific issue? What category did you post in?
We're here to support you and make the Seller Forums a valuable resource for your business. Thank you for being part o this community! 🙌
41 replies
Seller_yr8yJT4h4QTvG
Managers support only company interests.
In other words I don't trust you.
Seller_nxvyRDZCFduAS
Hello @Sandy_Amazon,
We're still needing help here:
https://sellercentral.amazon.com/seller-forums/discussions/t/78dfeb28-1b64-44e7-8b26-bb44dcfadcd4?postId=8ad7dffb-cc78-4532-8dfd-6266fe635012
This is about a Safe-T claim shipped USPS using buy-shipping & shipped on-time.
MODs response was, click this link to sign up for Amazon shipping.
We didn't use Amazon shipping. The response was nonsense and now we're being ghosted.
It's been 2 months and we have not had a response that has investigated the Safe-T claim.
How long do we have to wait for assistance?
When MODs respond with something that has nothing to do with the request, is that the end of the support?
I'm going to keep it open until someone responds.
Please help!
Seller_HRcJa1gdGHeov
In general you guys do what you just claimed but Amazon is a pretty toxic place for 3P sellers and often the forums have become a replacement for Seller Support. Given the need for support I feel the mods are not positioned well and often ignore problems, give misleading or incomplete information (cut and paste from Seller University is not good), and sometimes suppress actual issues that need to be addressed (Fair Price thread that mod claimed was a duplicate).
I feel Amazon is in desperate need of transparency and the mods/forum could be a great way to fix/repair some the questionable polices (and poor implementation of said policies).
My recommendation would be a monthly zoom call to discuss 1-2 topics taken from the previous months forum with open question and answer period. I would follow that up with 3-4 in person meetings to address ongoing issues.
Seller_HRcJa1gdGHeov
This all sounds good but in actuality falls way short. First of all Amazon's policies are numerous and not clear and then are implemented unevenly; creates at best a messy situation and worst sometimes questionably legal. Secondly, anything internal is great but there needs to be some forward facing discussions to add accountability and make sure changes are addressed and implemented properly. Transparency (which I think Amazon thinks is a four letter word) is good for everyone in the long run.
Amazon is an extremely complicated place (best political spin on that) and there needs to be better interaction between the mods and 3P sellers to address the increasingly toxic market Amazon is becoming for small business.
Seller_n1wM3v9N0uQfC
Hello Sandy, could you please review my latest forum thread and assist? Thank you SO MUCH!
Seller_SPqyukjiOB8bx
Still one year into getting scammed by the same scammers... and none of you will take action or even help us.
https://sellercentral.amazon.com/seller-forums/discussions/t/2ed608a2-4928-4e09-93f2-f4a28796de8a?
Now we had to resort to reporting Amazon and the scammers to the FBI.
Seller_S5V26ITdSJUsT
The fact that seller support is needed for seller support should be alarming.
Seller_z1JDNz6de1lqc
You encourage sellers to sell on other platforms due to lack of support? How many humans are even left as is Sandy even human and appear all replies are always an AI Bot response....Either way the lack of real support creates less sales for Amazon keep up the great work we all love being DD+69ed by Amazon....
