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Read onlyRecently I received performance notification and apparently the makeup that I am selling according to Amazon bots has a prescription-only drug ingredient bimatoprost or isopropyl cloprostenate that is unapproved for sale.
For the record none of my products identified by Amazon have the ingredient that is unapproved for sale.
In fact this ingredient that Amazon claims is not approved is used for the preparation of lash serum and we do not carry any lash serum.
So after sending multiple appeals with the product ingredients showing that the products wrongly identified by Amazon do not contain the ingredient I keep getting the same robotic response that my appeal was not accepted..
It is beyond frustrating when the products are being wrongly identified by bots and after spending precious times crafting a response and attaching proof I still get the same response. Has anyone had any success with this erroneous bot generated unapproved drug ingredient appeals. I would like to hear about your input.
These are things that should be reviewed by knowledgable agents not bots. Amazon do better.
This is unacceptable.
So your product is not at all for eyelashes?
Hello @Seller_GklE1Q4NTUWEB,
If you are receiving a Restricted Product violation on your Account Health Page, you will need to follow the process from that page to address the issue. You should also receive a Performance Notification that addresses the specific reason an ASIN is restricted.
@Seller_rI7BZIczK8iAC had a good suggestion also.
The usual options for the Restricted Product would be an acknowledgement or dispute. Please read: Restricted products policy, also on Seller University: Intro to product restrictions, categories, and conditions
If you could provide an ASIN, performance notification or case ID, I would be happy to review specifics on your account.
I look forward to your response. Thank you for reaching out on the forums.
April