Suffering from a Fake Review
Hi@Tiff_Amazon,
A customer named “Allie” left a fake review on my ASIN. I did report abuse and sent community-help@amazon.com, but still haven't received any response.
The customer has posted reviews for a total of 16 products within just two days (November 10th and 11th). It is unusual for a customer to leave reviews on 16 different products in such a short timeframe. Furthermore, only 4 of these products received 5-star ratings, while the rest received 3 stars or lower.
Also, this customer reviewed 4 candle products from different seller. He left 2 five star reviews on two products from the same seller, and 3 stars reviews on other 2 different sellers.
These two reasons already proof that this is a fake customer account, but Amazon still hasn't taken any action.
2 replies
Quincy_Amazon
Hello @Seller_FfeLzPAH9Fkus
Thank you for posting your inquiry to the Forums.
In this case, you have taken the correct actions to report the review(s) that you believe violate our community guidelines. If you believe that there is buyer abuse as well, you can still utilize the Report Abuse form to report the buyer abuse observed. I am linking you to a video presentation titled Buyer Abuse Prevention in the Amazon Store. The video is part of the Amazon Seller University series of webinars. Please review the video and learn how to report the buyer abuse. You can also review this video titled Report abuse in the Amazon store for additional detail on reporting abuse. Please note that due to privacy, the outcome of the investigation may not be shared but all reports are investigated thoroughly.
If you have already opened a case with our Support team regarding your concern, please feel free to provide the related case ID number to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
Suffering from a Fake Review
Hi@Tiff_Amazon,
A customer named “Allie” left a fake review on my ASIN. I did report abuse and sent community-help@amazon.com, but still haven't received any response.
The customer has posted reviews for a total of 16 products within just two days (November 10th and 11th). It is unusual for a customer to leave reviews on 16 different products in such a short timeframe. Furthermore, only 4 of these products received 5-star ratings, while the rest received 3 stars or lower.
Also, this customer reviewed 4 candle products from different seller. He left 2 five star reviews on two products from the same seller, and 3 stars reviews on other 2 different sellers.
These two reasons already proof that this is a fake customer account, but Amazon still hasn't taken any action.
Suffering from a Fake Review
Hi@Tiff_Amazon,
A customer named “Allie” left a fake review on my ASIN. I did report abuse and sent community-help@amazon.com, but still haven't received any response.
The customer has posted reviews for a total of 16 products within just two days (November 10th and 11th). It is unusual for a customer to leave reviews on 16 different products in such a short timeframe. Furthermore, only 4 of these products received 5-star ratings, while the rest received 3 stars or lower.
Also, this customer reviewed 4 candle products from different seller. He left 2 five star reviews on two products from the same seller, and 3 stars reviews on other 2 different sellers.
These two reasons already proof that this is a fake customer account, but Amazon still hasn't taken any action.
2 replies
2 replies
Quincy_Amazon
Hello @Seller_FfeLzPAH9Fkus
Thank you for posting your inquiry to the Forums.
In this case, you have taken the correct actions to report the review(s) that you believe violate our community guidelines. If you believe that there is buyer abuse as well, you can still utilize the Report Abuse form to report the buyer abuse observed. I am linking you to a video presentation titled Buyer Abuse Prevention in the Amazon Store. The video is part of the Amazon Seller University series of webinars. Please review the video and learn how to report the buyer abuse. You can also review this video titled Report abuse in the Amazon store for additional detail on reporting abuse. Please note that due to privacy, the outcome of the investigation may not be shared but all reports are investigated thoroughly.
If you have already opened a case with our Support team regarding your concern, please feel free to provide the related case ID number to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_FfeLzPAH9Fkus
Thank you for posting your inquiry to the Forums.
In this case, you have taken the correct actions to report the review(s) that you believe violate our community guidelines. If you believe that there is buyer abuse as well, you can still utilize the Report Abuse form to report the buyer abuse observed. I am linking you to a video presentation titled Buyer Abuse Prevention in the Amazon Store. The video is part of the Amazon Seller University series of webinars. Please review the video and learn how to report the buyer abuse. You can also review this video titled Report abuse in the Amazon store for additional detail on reporting abuse. Please note that due to privacy, the outcome of the investigation may not be shared but all reports are investigated thoroughly.
If you have already opened a case with our Support team regarding your concern, please feel free to provide the related case ID number to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
Quincy_Amazon
Hello @Seller_FfeLzPAH9Fkus
Thank you for posting your inquiry to the Forums.
In this case, you have taken the correct actions to report the review(s) that you believe violate our community guidelines. If you believe that there is buyer abuse as well, you can still utilize the Report Abuse form to report the buyer abuse observed. I am linking you to a video presentation titled Buyer Abuse Prevention in the Amazon Store. The video is part of the Amazon Seller University series of webinars. Please review the video and learn how to report the buyer abuse. You can also review this video titled Report abuse in the Amazon store for additional detail on reporting abuse. Please note that due to privacy, the outcome of the investigation may not be shared but all reports are investigated thoroughly.
If you have already opened a case with our Support team regarding your concern, please feel free to provide the related case ID number to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
