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Hello Sellers,

Welcome to the second post in our "Tell the Team" series, where the team building the new Seller Central hears directly from you. If you missed the first post, we're collecting your feedback on Navigation here: 📣 Tell the Team: Navigation in the New Seller Central.

This week's focus: Action Center, the section designed to surface what needs your attention when you log in.

Based on what you tell us here and in the Navigation post, we'll be publishing our first "✅ You Spoke, We Built" update next week showing what's already being addressed from your feedback. So don't hold back.

🗣️ Tell the team:

  • What's showing up in your Action Center that isn't relevant to your business?
  • What's missing that should be front and center?
  • Are the right things being flagged as urgent? What's being overcalled or undercalled?
  • What do you actually want to see first when you log in?

The team building Action Center reads every response here. Your feedback directly shapes what gets prioritized next.

Here's how Action Center works:

Two types of cards:

  • Action Cards — things you need to do. These are required tasks tied to your account or catalog health, like shipping orders, responding to messages, or fixing suppressed listings.
  • Recommendation Cards — things worth considering. These are optional opportunities for growth or efficiency, like enrolling in FBA, creating A+ content, or matching a competitive price.

Criticality badges tell you how urgent something is:

  • 🔴 Critical — not completing this could result in account deactivation
  • 🟡 Medium — not completing this could result in a listing being deactivated or put you in violation of terms
  • ⚪ Low — general compliance reminder

You're in control of your list: Not every card will be relevant to you — and that's okay. You can hide cards and leave feedback on them to refine what shows up.

  • Action Cards are temporarily hidden for 7 days
  • Recommendation Cards are hidden permanently

Want to bring something back? Go to See More → Hidden to view and unhide recommendation cards.

It adapts to where you are: Action Center is contextually aware. What you see changes depending on which workspace you're in. If you're in Products, you'll see product-related tasks. If you're in Orders, you'll see order-related tasks.

📣 Series so far: Navigation | Action Center (you're here)

Next up: Workspaces. And remember, our first "✅ You Spoke, We Built" update drops next week. Keep the feedback coming. 👇

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Hi everyone,

Is anyone else experiencing delayed orders in Seller Central today (September 13)?

We normally receive orders consistently throughout the day, but for the past 3+ hours, almost no new orders have been showing. A few orders have eventually appeared with a significant delay, which makes us wonder if there is currently an issue with Amazon's order reporting/display system.

Our listings are active and available for purchase, so this seems unusual.

Is anyone else seeing orders appear late today or experiencing unusually long gaps in Seller Central?

19 votes
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24 replies
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Amazon Sales Stuck for the Last Hour
by Seller_8QU1U6s2urrF3

Hi everyone, my Amazon sales have been stuck for the last hour, despite listings and PPC campaigns being active.

Has anyone else experienced the same issue recently, or know what could be causing this?

Any insights would be greatly appreciated. Thanks!

9 votes
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435 views
13 replies
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Did Amazon’s servers go down again?
by Seller_1bR3J6jZC3JtE

Did Amazon’s servers go down again? A lot of sellers are saying they’ve had no order data for several hours.

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As the title says…

We have been running ads for nearly a decade, consistently and with our campaigns professionally managed by a third party. For years, we’ve had relatively predictable performance.

But over the last two months, something has changed dramatically.

Our account is healthy. We have no sanctions, restrictions, or policy issues, and everything shows as “good to go.” Nothing significant has changed on our end. We recently updated our storefronts and optimized product titles for the current marketplace, while our pricing has remained steady.

Yet somehow, we are experiencing the **worst organic traffic, ad performance, and conversion rates we have seen in nearly 10 years.**

Our current ROAS is around **1.0**, which is essentially unsustainable. At that level, we are spending $1 in advertising to generate $1 in revenue—before accounting for product costs, fulfillment, marketplace fees, overhead, and everything else required to actually operate a business.

So the obvious question is:

**WHAT HAS CHANGED?**

Has there been a significant change to the advertising algorithm, search visibility, placement, attribution, traffic quality, or conversion metrics?

We have been doing this long enough to recognize when something is off. Our business, products, pricing, and advertising strategy have not suddenly changed after years of consistent performance.

Something has changed—and we need to understand what it is.

Has anyone else experienced a similar dramatic decline in both **organic conversion and ad performance over the past two months?** If so, what have you identified as the cause?

3 votes
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16 replies
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USPS Adjustments
by Seller_6kGVXV3FOY1iY

My account is full of USPS Adjustments. This is the scenario:

My dimensions: 6" x 4" x 1"

Carrier dimensions: 6" x 1" x 4"

Getting charged an additional $.37 on all the 'adjustments'.

Found a couple more where the charge was $1.74.

THESE ADJUSTMENTS ARE FROM SHIPMENTS 9 MONTHS AGO!

Please make this make sense!

9 votes
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23 replies
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Products not indexing question....
by Seller_B0ab5RZ53urfi

Hello Everyone,

We're new here so we have a lot to learn.

Posted our first product a few weeks ago. Parent product with a number of variations.

Two weeks later and none of the products are indexed at all. Even if I search for our brand name none of the listings show up.

I have reached out to support and they indicate they discovered an issue within the search/indexing system but the fixes are not there and updates/responses are very slow (general "we are still working on this" message last received 3 days ago). Not being impatient here but this issue began over two weeks ago.

The only way one of our products show up is if you specifically search for it including the brand name. It does not show up under any general keywords or search terms.

Two questions:

1) Is this normal? I have read that products can sometimes generically take a month(s) to index.

2) Is removing/deleting the product and relisting them of any use at this point?

Thank you for any advice.

Robert

1 vote
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