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अक्सर पूछे जाने वाले सवाल

सेलर फ़ोरम के बारे में ज़्यादा जानें, चर्चाओं में भाग कैसे लें, वगैरह!

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सुरक्षित और बढ़िया माहौल बनाए रखने के लिए सलाह

रिलीज़ नोट

सेलर फ़ोरम में होने वाले सुधार के साथ अप-टू-डेट रहें.

इस्तेमाल से जुड़ी शर्तें

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सेलर फ़ोरम के लिए गोपनीयता नोटिस का रिव्यू करें

गलत इस्तेमाल की रिपोर्ट करें

Amazon पॉलिसी के गलत इस्तेमाल की रिपोर्ट करने के लिए इस फ़ॉर्म का इस्तेमाल करें

सेलर फ़ोरम में स्वागत है

कैटेगरी के आधार पर ब्राउज़ करें

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SEVERE ONGOING BUYER ABUSE

Seller_9fc460O6g3Pz6 द्वारा

7 दिन पहले

A buyer has ordered our product 19 times and each time returned trash, sand, paper, unknown powdery substance and sticks to us. We have been reporting the buyer with the "buyer abuse" feature for several months but Amazon has done absolutely nothing about it. Each case we open tells us the same thing, use the buyer report feature. This needs to stop. The buyer uses FBA so we can't see their address to report to the authorities. We need help with this. Please we need reasonable mods to help and stop this abuse.

Thank you very much for your time and assistance. @Aria_Amazon @Xander_Amazon @Josh_Amazon @Joey_Amazon

23वोट

0वोट

1.2 हज़ारव्यू

28जवाब

सबसे नई गतिविधि5 घंटे पहले

DD+7 - March

Seller_7kK4AjHi3hJE3 द्वारा

5 दिन पहले

I will be closing my amazon seller's account when the DD+7 starts in March. Can someone give me the best, easiest steps in going about leaving the platform? I tolerate a lot with return scams, etc, but DD+7 is a bridge too far for me.

Thanks in advance.

14वोट

0वोट

1 हज़ारव्यू

15जवाब

सबसे नई गतिविधि1 दिन पहले

Amazon, How Long Will You Continue to Tolerate Counterfeit Sellers?!

Seller_DAmKhYUzy7AKv द्वारा

3 दिन पहले

As long-time, trust-based consumers of this platform, we must ask today: Amazon, just how much do you love counterfeit sellers?

Scroll through the search results, and you’ll be flooded with listings from Chinese sellers whose brand names start with “Generic.” Nearly every one of them is brazenly peddling fakes—either 1:1 copies of registered brand products (down to the packaging, details, and even logos they can’t be bothered to alter) or near-identical imitations. These are “obviously fake” operations that even casual shoppers can spot in seconds. Yet what has Amazon done? Absolutely nothing.

We’ve submitted countless reports, attaching side-by-side comparisons with authentic products, trademark registration certificates, and more. The result? Either our complaints vanish into a black hole, or we get a generic “under review” reply—while the counterfeit links stay active, their sales even growing. Amazon, is your review system a joke? Is your so-called “brand protection” policy only for paying sellers?

Look at these appalling counterfeit ASINs below—they’re like a virus, eroding the platform’s credibility, harming both honest brands and trusting customers, and poisoning the health of the entire e-commerce ecosystem. When buyers get scammed and have no way to complain, when legitimate sellers are forced out of the market, is Amazon’s vaunted “customer obsession” just empty words?

We demand:

Immediately remove all infringing counterfeit links!

Publicly respond to the outcomes of our reports!

Fix your review mechanisms—stop letting “Generic” become a shield for fakes!

Consumers’ trust isn’t infinite. If you keep enabling this, you won’t just lose orders—you’ll lose the confidence of the entire market. Amazon, wake up!

----------------------------

B0G4CX1HWG the real brand is: JoySpring

B0G5Y8QLD6 the real brand is: WUCOO

B0G1XTTXP3 the real brand is: EVERVISION

B0G48XCP85 the real brand is: Jkrova

B0G69H8W92 the real brand is: Nivexis

B0GGL6VYXW the real brand is: Kind Patches

8वोट

3वोट

477व्यू

12जवाब

सबसे नई गतिविधि1 दिन पहले

Is Rufus undermining Amazon sellers?

Seller_sFmjpoQ8knrS0 द्वारा

6 दिन पहले

We have seen a dramatic drop in sales and shopping cart abandonment. I might have found part of the problem.

When I go in as a consumer, once my product is in the shopping cart, Rufus asks if I want to see alternative options. This is terrible and defrauds sellers, like us, who spend thousands of dollars per month on PPC to get the consumer to put the product in the shopping cart. To divert consumers out of the shopping cart is mind-boggling business decision.

We have been a brand owner on Amazon for decades and I have never seen such an attempt by Amazon to undermine sellers.

25वोट

1वोट

852व्यू

16जवाब

सबसे नई गतिविधि5 घंटे पहले

Independent seller Are tired of Being Treated Like the Problem

Seller_K8p965uFX2Vj5 द्वारा

6 दिन पहले

Many independent sellers are reaching a breaking point.

We deal with excessive fees, inconsistent service, lost inventory, delayed reimbursements, and constant policy changes — yet we are expected to absorb every cost without question.

We are charged for storage, for returns, for removals, for advertising, for coupons on top of coupons, and sometimes even for Amazon’s own operational mistakes. Payments are prorated as if it were a favor, not a responsibility.

At the same time, we’re pushed to invest more into advertising just to remain visible — even when our products already meet quality, compliance, and customer satisfaction standards.

Lost inventory?

Delayed support?

Unclear fees?

No accountability?

Yet sellers are still expected to scale, spend more, and stay quiet.

Let’s be honest:

There is no Amazon without sellers.

There are no customers without products.

And without both, there is no marketplace.

We are not the problem.

We are the foundation.

Independent sellers deserve transparency, fair treatment, and operational accountability — not just higher fees and lower visibility.

34वोट

0वोट

427व्यू

13जवाब

सबसे नई गतिविधि5 घंटे पहले

Abusive free returns policy unstainable

Seller_Z9BVf4uRvGAhJ द्वारा

5 दिन पहले

The free returns policy that Amazon allows is making online commerce unsustainable. It has become a catch and release - zero sum game. This policy has changed the face and integrity of retail for a new generation and the melt down is only beginning. If you want to see abusive crowd control try standing in line at any UPS store these days. We live in a smaller town and the owner tells me he gets over 1500 returns per day and this is on a regular non-seasonal day - not his January numbers. This year the line is out his door pretty much all day long. People standing in line with arms full of similar looking garments or toys that were intended to be returned when they were purchased. Amazon has not listened to the needs of their partners, they have only made it easier for the quasi-buyer to abuse the privilege of what was once a clear-eyed customer service initiative. They must like it this way for a reason.

Everyone pays the price for this abusive system whether they realize it or not. The cost is passed along incrementally to every purchaser. This in turn, actually provides for a higher 'referral' fee so Amazon actually benefits there as well. If Amazon wants lower prices then allowing seasoned 3rd party sellers to service our own customer shopping experiences would be the obvious place to start. Along with the layers of confusion and different time periods for different claims etc, the thrill of entrepreneurship has escaped us. It pains me to see my wife in tears as she tries to navigate this myriad of intended perplexity. We can only pray that one day someone in a corner suite will step up and actually listen to the wearied voices of their exhausted partners and have the courage to treat us as they themselves are treated.

15वोट

1वोट

436व्यू

9जवाब

सबसे नई गतिविधि12 घंटे पहले

Holiday surcharge was BS, Amazon AHT, and now The "Postmark" Rule.. how do small item sellers win here? USPS dead?

Seller_U4lPsRgZ5n8BQ द्वारा

2 दिन पहले

These new USPS rates implemented on Jan 18 are much higher than this recent holiday surcharge so that was all a lie. They kept the holiday surcharge + raised rates on top of that surcharge.

We've set our items to 2 days handling time because USPS is horrible at initial drop off scans so we had a buffer. This solved all our issues for years but Amazon comes along with forced AHT and set our shipments to be handled in 1 business day and we cannot change it back because this change by them is permanent.

Now there is this new Postmark rule for USPS to not need to scan at drop offs so packages won't be scanned until days later... so shipping through Amazon Shipping is pretty much dead to use for USPS as they are not going to scan the drop off packages and you are not protected as the system will say you did not ship it on time...

We've already raised our product prices over these years to account for USPS' ridiculous rate changes every 6 months. We sell small items between $10-$25.

Looks like we need to raise rates again and take a hit on sales for another year. Sad that Amazon business went from side business to full time and now going back to a side business. Sure, some of this can be on me and needing to add new products or change things up, but these constant USPS price increases over the years has compounded too much into the profits when you can only increase the product price so much. This doesn't account for all the times they don't scan packages, deliver late, lose the packages on top of all that where we have to refund the customer or loose to A to Z claims due to USPS issues.

Still reminesce on the days I could ship USPS First-Class Mail anywhere in the US for $1.93. No zones.

Guess it's all a plan for USPS to handle last mile deliveries only and leave the drop offs and stuff to UPS. Lets see how long that last when UPS demand spikes due to more people using UPS Ground Saver. Most of my shipments now I will be using UPS instead of USPS just for the Amazon buy Ship protection. Well until Amazon changes that too...

Thanks for listening to my rant.

5वोट

0वोट

145व्यू

5जवाब

सबसे नई गतिविधि14 घंटे पहले