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Aktuelle Diskussionen

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Hello Sellers,

If you've been moved to the new Seller Central, you're probably still getting used to where everything lives. Your feedback has been loud and clear, and the team building this experience wants to hear more.

Starting today, we're launching a series where the team building the new Seller Central hears directly from you, area by area. We'll follow up regularly with what's been changed based on your input.

How this works:

  • Each post focuses on one area of the new Seller Central
  • The team responsible for that area reads every response
  • We'll publish regular "✅ You Spoke, We Built" updates showing what changed because of your feedback

🗣️ First up — Navigation. Tell the team in the replies below:

  • What can't you find in the new Seller Central?
  • What's taking more clicks than it used to?
  • What do you need quick access to that you can’t find now?

The team building navigation and discoverability reads every response here. Your feedback directly shapes what gets improved next.

In the meantime, here are some recent improvements designed to help you find what you need:

1. Site Map — You can now access a full site map showing every tool in the new Seller Central, organized by workspace. Find it two ways: in the navigation menu, or at the bottom of any page in the footer.

2. Breadcrumbs — Every sub-navigation page now shows your path at the top of the screen (e.g., Products > Manage Products > Manage A+ Content), so you always know where you are and can navigate back quickly.

3. Tooltips — You'll find tooltips throughout the new Seller Central that help you connect familiar tools to their new locations. If you're looking for something that's been renamed or moved (for example, "Catalog" is now under "Products," "Inventory" is now under "Supply Chain," and tools like Vine and A+ Content live under their parent workspaces Marketing and Manage Products), hovering over menu items will show you where things landed.

4. Bookmarks (coming soon) — Within the next two weeks, you'll be able to bookmark any page in the new Seller Central for one-click access to the tools you use most. Stay tuned for the latest and greatest on our “✅ You Spoke, We Built” posts coming in the next couple weeks.

Based on feedback we've already received:

  • Many of you told us CTRL+Click (or using right click and opening an experience in a new tab) wasn't working to open links. This has been implemented across the menu and workspaces, and is rolling out to remaining areas.

Next up in this series: Action Center. Stay tuned — and in the meantime, tell us what you need below. 👇

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Why Scamazon, Why?
von Seller_3bcZaJkMmBDuc

Dear Scamazon,

Why does it seem that Scamazon will do everything it can to undermine the small sellers? I am not sure if you have heard of this saying, Actions speak louder than words.

I do understand we as sellers do NOT have to sell on your platform... but what happened to you all caring? Now it is profits over everything else. If you care, look at your forums and, sadly, all of these people have tons of issues that should not be an issue OR it was your AI that flagged it. We are taking that as a failure. AI is not ready, 99% of us do not speak other languages...why not just give us a real American human that can help? Especially with all the fees and hidden charges you have.

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Why am I being penalized for this?
von Seller_mK9wrVeSOe0Q0

I have no control of USPS timing and also, aren't these times pretty close?

"Your seller-fulfilled offers are at risk of deactivationYour On-Time Delivery Rate is 82.76%; the target is 90%."

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114 Aufrufe
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What's happening with Amazon? Deactivated account
von Seller_MVWFa3oNIVh4S

Hello, my account has been deactivated (without any customer complaints and with the account in perfect working order) due to possible counterfeit products. I sent Amazon the invoice from the official supplier (Ingram Micro), and they rejected it, saying it might be fake.

I contacted Ingram Micro myself, sending them the invoice number (it's obviously a real invoice downloaded from the Ingram Micro website), and they confirmed it's completely genuine.

What's going on with Amazon? They keep telling me they're rejecting the invoice because it might be "fake." Is this some kind of joke?

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Please Help Reactivate My Seller Account
von Seller_uaHy5YlVn7ucD
Amazon replied

Please reactivate my account. I am a legitimate seller with a complete and reliable supply chain, and I have not committed any violations.

I sincerely hope the Amazon team can review my case again and help me restore my account.

Please, please help me reactivate my account. I really want the opportunity to operate my business properly on Amazon. Thank you!

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The pattern: shortly after posting, you'll get a reply or private message from someone claiming they had the exact same issue, that a stranger from this forum privately helped them resolve it for free, and that you should email a personal-looking address (not an official amazon.com domain) with your Case ID in the subject line to get help.

This is not Amazon Support. Legitimate Amazon staff do not resolve seller cases over personal/outside email addresses, and they don't operate through random forum DMs. This looks like a scripted phishing attempt targeting sellers with open, unresolved claims — likely to harvest account/case details or run a fee-based "fixer" scam.

If you get a message like this: don't email the address, don't share your Case ID or account details, and report the message to forum moderators. Only work your case through official Seller Support channels and verified Amazon staff replies on this forum.

Posting this because I've received the same message multiple times after posting about an active case, and wanted other sellers dealing with similar issues to be aware.

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Shipping Adjustments from Amazon
von Seller_0wELW406orQ9r
Amazon replied

We purchase shipping through Amazon's Buy Shipping. We enter the correct package dimensions and weights and yet in the past 2 months, we've received over $40.00 in shipping adjustments for an average of $4.20 / shipping adjustment. Our product only lists for $11.99 with shipping included. These adjustments are starting to make quite a dent.

We feel like if we buy shipping through Amazon with correct package dimensions and weights (my adjustments never show a correction to my dimensions or weight), and their software doesn't charge me the right amount, then it's on them to eat the correction.

Am I wrong to want to have accurate shipping charges up front? If I try to dispute them they direct me to the post office, which does not offer any way to dispute these arbitrary fees.

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