Subscribe & Save selection management
This article applies to selling in: United States

Subscribe & Save selection management

For the Subscribe & Save program, use the Manage Products page to do the following:

  • Review your Subscribe & Save products
  • Set preferences for discount funding and automatic enrollment
  • View subscriptions for enrolled products
  • Review your send and replenish inventory

For more information about the program, go to Subscribe & Save for sellers.

Product enrollment

Eligible products are automatically enrolled in Subscribe & Save at the default enrollment discount that you’ve selected on Manage Products (0% by default). We’ll also fund an additional 5% tiered discount for customers who have five or more Subscribe & Save subscription orders that are scheduled to arrive on the same delivery day (for example, the 1st of the month).

Note: Update your default enrollment discount to 5% or 10% to save time on future enrollments and to acquire subscribers at a higher rate right from day one. To do so, go to Manage Products and click Change default enrollment discount at the top of the page. If you previously set a default discount for Fulfillment by Amazon (FBA) Subscribe & Save products, starting June 27, 2024, that setting will also apply to seller-fulfilled selection enrolled in the program.

For FBA selection, use the self-service product eligibility tool on Manage Products to understand why your products have not been automatically enrolled. If you believe this assessment is incorrect or if you want to inquire about eligibility for seller-fulfilled selection, you can get support on the Get Help page. You must provide the following information when describing your issue:

  • Marketplace ID
  • Merchant ID or seller ID
  • ASIN
  • SKU

To enable automatic enrollment, go to Manage Products.

Transfer subscription requests

To transfer subscriptions for a Subscribe & Save offer to a new SKU under the same ASIN, follow these steps:

  1. Go to Manage Products.
  2. Click Actions next to the product with the subscriptions that you want to transfer.
  3. Select Request to transfer subscriptions to process this request through a self-service tool.
  4. Choose the new SKU from the list, then click Submit.

Allow up to 72 hours for a successful transfer to be reflected on the Manage Products page.

To request other types of Subscribe & Save subscription transfers (for example, transfers across ASINs or seller accounts), contact your Amazon account manager or get support on the Get help page. You must provide the following information:

  • Serial number
  • Existing merchant token
  • Existing ASIN
  • Existing SKU
  • New merchant token
  • New ASIN
  • New SKU

If a Subscribe & Save offer is unavailable (for example, out of stock) for more than 7 days, we'll automatically transfer associated subscriptions to an identical and available Subscribe & Save offer with the same seller. This affects sellers who have opted in to automatic enrollment for Subscribe & Save.

Product removal requests

When you submit a removal request, and there is no suitable replacement or substitute provided, we'll cancel all customer Subscribe & Save subscriptions of the requested product.

To remove a product from the Subscribe & Save program, go to Manage Products and select Remove product in the Action drop-down menu.

Forecasting and performance reporting

You can use the Subscribe & Save Forecasting report to calculate how many units will be required to fulfill subscriptions for any Subscribe & Save offer up to eight weeks in advance. Use the Subscribe & Save Performance report to review information such as how many program products have shipped and the percentage of orders that were missed due to a lack of inventory.

For more information, go to the following help pages:

Subscribe & Save Performance report

Subscribe & Save Forecasting report

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