Fix a "no listing" error
A "no listing" error means that your listing cannot be viewed on Amazon. The listing must be fixed to make your product available for purchase.
The following error messages indicate that a listing is not available for your product:
- No listing exists for this inventory item
- Item not in catalog
- No Amazon-fulfilled listing exists for this inventory item
"No listing" errors are often the result of incorrect feeds. If you use feeds and have received a large number of "no listing" errors, confirm that your feed is correct. For more information, see List FBA products in bulk.
You can also use the Fix Stranded Inventory report to help resolve "no listing" errors. If the report is not available, you do not have stranded inventory. For more information, see Fix stranded inventory.
If your feed is correct and your inventory is not stranded, the questions to consider when you receive a "no listing" error are:
- Is your listing active?
- Is your listing accurate?
- Is your product restricted or reserved?
- Is the start selling date accurate?
- Is your product a variation of another ASIN?
- Are your account settings current?
Is your listing active?
Your listing may be inactive or you may need to create a new listing.
- On the Manage Inventory page, type the product MSKU in the Search box, and click "Search".
- If the status is Active, continue to the section entitled "Is your listing inaccurate."
-
If the status is Inactive, review the
note in parentheses to determine next steps. For example:
- For Inactive (Blocked) items, review any communication you may have received for next steps.
- For Inactive (Out of Stock) items, replenish your inventory.
- For Inactive (Closed) items, click Relist.
-
If you can't find the listing, click the
Add a
product button at the top right corner of the page and create a new
listing. For more information, see Add One Product at a
Time.Tip: Make sure that the ASIN, merchant SKU (MSKU), and condition match the items in your inventory. If they don't match, a second item will be added to your inventory list, and the first listing will not be fixed.
Is your listing accurate?
If your listing is not accurate, it may not be associated with the product that you have sent to the fulfillment center.
- Are the Merchant SKU and ASIN/ISBN the same as the product causing the error? If the Merchant SKU, ASIN, or ISBN don't match, click the Add a product button and create a new listing with the same merchant SKU as the product causing the error.
- Is a price listed for the product (Your Price + Shipping)? If the price is missing, click Edit in the far right column of the inventory listing that you want to modify. In the Your Price field, type the price, and then click Save and finish.
- Is the condition the same as the product causing the error? If the condition is different, click Add another condition in the far right column of the inventory listing that you want to modify. Edit the condition, and then click Save and finish.
- Is the Fulfilled by column set to Amazon for that product? If it is set to Merchant, select the listing for that product and, on the Action on selected menu, click Change to Fulfilled by Amazon.
If you answered Yes to all of the above, continue to the section entitled "Is your product restricted or reserved."
Is your product restricted or reserved?
Amazon regularly reviews and occasionally removes product listings as a result of product restrictions, selling restrictions, or finding duplicate detail pages, and then sends an email regarding these changes.
- Check your email to see if you have received any communications from Amazon regarding this product.
- If you have not received any communication, continue to the section entitled Is the Start selling date accurate.
- If you have received communication regarding this product, follow the instructions you received.
Is the Start selling date accurate?
If you set a Start selling date that is in the future, Amazon will not make those products available for sale until that date.
- On the Manage Inventory page, click Edit in the far right column of the inventory listing that you want to modify. Locate the Start selling date field.
- If the Start selling date field is blank or if the date occurs in the past, continue to the section entitled Is your product a variation of another ASIN.
- If the Start selling date field is in the future, delete the date and click Save and finish.
Is your product a variation of another ASIN?
You can create variations on a parent ASIN. For example, a T-shirt may be available in different sizes and colors. The T-shirt is the parent ASIN, and the listings for different sizes and colors are the product variations, also called child ASINs. If the parent-child ASIN relationship is incorrect, it may cause a "no listing" error.
For more information about parent-child relationships, see Creating Parent-Child Variation Relationships.
- In All Inventory view, click the ASIN/ISBN for the product.
- If there are no color and/or size options, continue to the section entitled "Are your account settings current."
- If there are color and/or size options, your listing is a variation of another ASIN. Select the color and/or size of the product that you are offering. Scroll down the page and select and copy (Ctrl+C) the ASIN for this listing.
- In All Inventory view, paste the ASIN that you copied into the Search box and click Search.
- On the left side of the page, click All Inventory. In the Status column, look for Variation Parent.
- If Variation Parent appears in the Status column, continue to the section entitled "Are your account settings current."
- If Variation Parent does not appear in the Status column, click the Add a product button, paste the ASIN that you copied into the Find it on Amazon search box and click Search. Click Sell yours to create a new listing with the correct parent-child relationship.
Are your account settings current?
If every item in your inventory is displaying a "no listing" error, there may be an issue with your account. Check your account settings and make sure that:
- You have entered the tax information for your account. For more information, see Tax Collection Services.
- Your selling privileges have not been suspended or removed. For more information, see Appeal the removal of selling privileges.
