This article applies to selling in: United States
Send attachments to buyers
Attachments up to 10 MB are allowed for messages sent from Seller Central for specific contact reasons. If you use your own email service (for example, Outlook), the 10 MB limit is for email text and any attachments combined.
You can send one or more attachments (up to 10 MB) in your replies to a buyer's message. Buyers can send one or more attachments (up to 10 MB).
The following formats are supported:
- Text files (.txt)
- PDFs (Adobe Portable Document Format)
- Word documents (.doc and .docx)
- Image files (.jpg, .gif, .tiff, .bmp, and .png)
Note: Amazon may remove any attachment that contains inappropriate content.
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Related articles
- Buyer-Seller Messaging Service overview
- Contact a buyer using Buyer-Seller Messages
- Send a critical message to a buyer
- Send attachments to buyers
- Search and filter messages
- Buyer-Seller Messaging Permissions
- Buyer-Seller Messaging templates
- Buyer-Seller Messages FAQ
- Customer Service Rating - Frequently Asked Questions
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