This page has answers to frequently asked questions about the Payment Service Provider Program.
As part of our continued effort to make Amazon the safest and most trusted store in the world for customers and sellers, we are launching the Payment Service Provider Program to enhance our ability to detect, prevent, and take actions against potential bad actors so we can continue to protect customers and sellers from fraud and abuse. Sellers that choose to use a Payment Service Provider (PSP) to receive their Amazon store sales proceeds will be required to use a PSP that is participating in this Program.
You are using a PSP if the bank account you assigned as Deposit Method to your Amazon store is managed by a payment company instead of directly issued to you by a deposit-taking bank.
If you do not use a PSP, but instead are using a bank account directly issued to you by a deposit-taking bank, no action is required. If you only use PSPs that are currently participating in the Program to receive your funds, no action is required. If you use a PSP that is not yet participating, we recommend you contact them to learn about their enrollment plan. If they do not plan to enroll, you should switch to one of the following disbursement solutions by May 31, 2021:
Beginning on March 1, 2021, sellers adding a new bank account from a PSP must use a PSP that is participating in the Program. Sellers who continue using a bank account from a non-participating PSP after May 31, 2021 will be subject to a longer disbursement reserve period of up to 21 days after the latest estimated delivery date. Click here for more details about payments based on delivery date. Beginning on July 15, 2021, we will stop disbursements to sellers using non-participating PSPs until they switch to a participating PSP or use a bank account directly issued by a deposit-taking bank.
Refer to the question "How do I know if I need to switch my PSP or provide another bank account?" above to see if you need to provide another bank account. If you need to switch to a participating PSP, please take the following steps:
If you are using ACCS and are disbursing your Amazon store proceeds to a bank account directly issued to you by a deposit-taking bank or by a participating PSP, no action is necessary. If you are using ACCS to disburse to a bank account issued by a non-participating PSP, please refer to the question "How do I know if I need to switch my PSP or provide another bank account?" above to determine whether you need to take action.
For issues with your bank account issued by a PSP, you should contact your PSP first. If you have confirmed your bank account is issued by a participating PSP but still have issues using it as your Amazon Deposit Method, you can contact us.
Participating PSPs must have appropriate risk and compliance controls in place and work with Amazon to reduce the potential for fraud and abuse. Please refer to the Payment Service Provider Program page for details.