Troubleshoot inventory file upload errors

If you receive any errors after you upload an inventory file, refer to the processing report to obtain more information about each error. We recommend that you open your inventory file and processing report side-by-side, so you can determine which fields in your inventory file resulted in upload errors.

To download and review processing reports, see Review a processing report

1. Confirm the UPC is valid; locate a check digit calculator online to check the validity of the UPC
2. If the UPC begins with a leading zero (e.g. 013803156881), format the standard product ID column to ensure the leading zero isn’t removed after you enter the UPC
3. If you received a UPC exemption in a category:
   
   1. Ensure the brand of the item is not included in one of the following lists:
      • Baby category brands that require UPCs
      • Beauty Major Brands Requiring UPCs
      • Clothing, Accessories & Luggage Brands Requiring UPCs
      • Health & Personal Care Major Brands Requiring UPCs
      • Sports & Outdoors UPC Required Brands
   2. Refer to the instructions in the email you received when you were granted the exemption for instructions on how to use it

For more information visit Inventory file upload FAQ