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This article applies to selling in: United States

Carrier and tracking information requirements

In our continual efforts to receive your shipments more quickly and make your inventory available for sale faster, Amazon has updated its policy related to carrier and tracking information. The updated policy applies for sellers who send shipments to Amazon outside of the Amazon Partnered Carrier program.

Starting October 1, 2021, FBA sellers will be required to enter the carrier name and tracking information, where available, during shipment creation so that tracking information is provided before your shipment arrives at the fulfillment center. This change is not applicable for sellers who use the Amazon Partnered Carrier program or Amazon Global Logistics since Amazon will generate tracking information for you.

Providing carrier tracking information helps Amazon receive your inventory more efficiently and avoid delays in the receive process. Additionally, if your products are out of stock, Amazon can make them available for sale while in transit based on real-time tracking when In-Stock Head Start is active. For faster receive times, ensure that the tracking IDs for parcel shipments are mapped to the correct FBA box ID label on each box.

Tracking information can be provided to Amazon through the Seller Central shipment creation workflow, the Track shipment tab on the Shipment summary page, and through Amazon Marketplace Web Service. For parcel shipments, tracking IDs will be required for every box, where available. For less-than-truckload and full-truckload shipments, a freight progressive number (PRO) will be required for every shipment.

Amazon will measure your missing tracking information defect rate at the shipment level. For instructions on uploading tracking information and tracking the status of your shipments, go to Track your shipments: Shipping Queue and Shipment Summary.

Frequently asked questions

How do I input carrier and tracking information?

If you are using the Amazon Partnered Carrier program or shipping using the Amazon Global Logistics, you do not need to enter carrier or tracking information since we will generate it for you. You can track your shipments by tracking ID and carrier status on the Track shipment tab on the Shipment summary page. If you ship using your own carrier, use one of the following methods:

  • When using Seller Central, you can select the carrier from the drop-down during shipment creation. When using the new Send to Amazon workflow, you can enter the Track shipment tab by clicking the Track shipment link after you have completed the workflow.

    Alternatively, you can enter tracking information in the Shipping Queue by clicking on Track shipment next to your shipment and then going to the Track shipment tab. You can use barcode scanners or a spreadsheet to upload tracking information in bulk. To help minimize user errors when updating tracking information, we will show you messaging and alerts to prompt you to recheck entered values. To learn more, go to Summary of shipment process.

  • When using integrators (like Amazon Marketplace Web Service), you can configure and utilize the available APIs to share tracking information. To learn more, go to Step – 6 Send shipment tracking numbers to Amazon.

Why is this important?

With the carrier name, shipping method, and tracking information that you provide, we can pass any tracking events made available by the carrier on to our fulfillment centers. We use this information to efficiently plan for receiving your inventory and make your in-transit inventory available for sale to customers.

What do I enter if my carrier is not listed in Seller Central?

When you prepare to ship your inventory and do not see your carrier listed in the drop-down menu, please select Other. We will add more carriers over time.

How do I edit a tracking number?

You can edit shipment tracking information up until the shipment is delivered. To edit the details:

  • In Seller Central, go to your Shipping Queue and click Track shipment next to your shipment. On the Shipment summary page, go to the Track shipment tab and edit the entered tracking IDs.
  • When using integrators (like Amazon Marketplace Web Service), re-submit updated tracking information.

What should I do if my carrier does not provide a tracking number?

Sellers are encouraged to use carriers that provide tracking for delivering shipments as these carriers provide real-time status to Amazon and can help minimize receive delays and avoid out of stock risk.

For international shipments, my freight forwarder provides tracking information only after my shipment reaches the final destination country (for example, my shipment originates in China and arrives in the United States 40 days after I ship). Is that too late?

No, please enter tracking information for the shipment as soon as your carrier shares it with you, before your inventory is delivered to Amazon’s fulfillment center.

Is Amazon going to monitor my performance? If yes, where do I see it?

Yes, starting October 1, 2021, Amazon will start measuring your missing tracking information defect rate at the shipment level for all shipments sent to Amazon using your own carriers. The defect will be shown in the Problems tab of the Shipment Summary page in Seller Central. Initially, only the defect will be shown. In the future, you may be required to acknowledge each defect before you can create new shipments. We may reach out to you for one-on-one seller coaching if your coaching defect level is “Elevated,” and we may restrict you from creating new shipments to Amazon for 24 to 72 hours if your coaching defect level is “Critical.” To learn more, go to Resolving inbound performance alerts and Performance coaching.

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