Amazon uses machine learning technology to analyze every buyer order based on several criteria such as item value, product type, and buyer purchasing history to identify orders with a potential risk of being reported as lost. Amazon will flag these orders with dedicated UI messages and banners in various Seller Central pages.
We’ve built this feature for you to reduce the refunds and claims paid on lost orders, and we estimate that adding signature confirmation to at-risk orders will reduce reported lost orders by 35%.
If you proceed with the recommendation, on the buy shipping page, select Signature confirmation or Adult signature confirmation as the confirmation method. The cost of signature confirmation will be added to your shipping fee.
If a buyer reports lost or not received on orders with signature confirmation enabled, Amazon will perform additional checks on buyer accounts before granting the claim or refund. Claims granted without your involvement will be made eligible for appeals.