Veterinary Diets frequently asked questions for selling partners

What are Veterinary Diets?

Veterinary Diets are dog and cat food products intended for the nutritional management of these animals in varying states of health, including those with illnesses and other related conditions as diagnosed by a veterinarian.

Why do Veterinary Diets need to be sold under the direction of a veterinarian?

It is our policy that Veterinary Diets need to be sold under the direction of a veterinarian. For more information, see Animals & Animal-Related Products.

What type of information will you ask customers to provide when they purchase Veterinary Diets?

At checkout, we will ask customers to provide information about their pet and veterinarian, so we can check their order with their veterinarian before the product is shipped.

For seller-fulfilled orders, how will the veterinarian confirmation process affect when I can ship product to the customer?

Orders will remain in 'Pending' status until we can confirm the order with the customer’s veterinarian. If we have confirmed the order, the order will become eligible for shipping confirmation and posted to your order report as 'Unshipped'. Orders that are not confirmed will be canceled and the customer will be notified.

What do I do if a customer contacts me about an order that I do not see or remains in 'Pending' status?

Don't ship an order while in Pending status, even if the customer contacts you directly. If a customer contacts you while an order is in Pending status (for example, to cancel a pending order), please refer them to Amazon Customer Service for more information. More information on Pending Orders can be found here.

Does this Veterinary Diet process apply to all Amazon stores?

No, only in the US.

What Veterinary Diet listings can I list on?

In order for your offers to go through the confirmation process for Veterinary Diets, you must ensure, by September 8, 2020, that your offers are placed on one of the product listings found here, which also includes information on how to do this. Product listings not in this resource will be removed starting September 9, 2020.

Please note that this resource may be updated from time to time and will only be temporarily available until October 18, 2020 to help you with the transition of your offers to the relevant product listings. After October 18, 2020, you can search our catalog to add your offers to existing Veterinary Diet listings by following the steps under "Match to an existing product listing" on our help page here.