The Buyer-Seller Messaging Service
enables you to contact customers when you need more information to complete an order or to
respond to customer service questions.
To contact a buyer, follow these steps:
On the Orders menu, select Manage
Locate the order that you want to contact the buyer about.
Click the name of the buyer in the Contact Buyer column.
Do one of the following:
The above steps are not applicable to Canceled Orders. For discrepancies or questions
about the cancellation process, the buyer should contact Customer Service using the
Contact Us form.
Using your seller account: On the next page, select the contact reason, complete
the message, review and click Send.
Using your email: In the To field on the Buyer-Seller
Messages page, copy the buyer’s encrypted email address. Then go to your email and use
this address to contact the buyer. (The buyer won’t be able to see your email
Delays: If your email provider delays sending messages to
Amazon, the Buyer-Seller Messaging Service will reflect this delay.
If you send an email to a buyer that doesn't
come from either your registered Buyer-Seller Messaging email address or from another
approved email address, your message will be rejected. You can resend the message after you
enable the email address you want to use. To enable an address go to Enable or block an alternate
address to communicate with buyers.