Eligibility of a carrier and ship method within Buy Shipping is dependent upon a number of
factors. The most common reason a ship method is ineligible is that the delivery date of the
ship method is after the order’s promised delivery date. Refer Use Buy
Shipping services for more information. The following steps will help you
troubleshoot an ineligible ship method or carrier within Buy Shipping.
Ineligible Message | Action |
---|---|
This ship method is not eligible for this order. | Refer to 'How does Buy Shipping work?' in Use Buy Shipping services. |
The 'Ship to' address is not supported by the carrier. Please choose an alternative ship method. | Buy Shipping conducts address validation and the address provided by the buyer was not supported by the carrier. If the buyer is unable to revise their address, request that they cancel the order and repurchase or choose an alternative ship method. |
A phone number is required in 'Ship from' details Buy Shipping preferences. | Refer step 2c above |
The 'Ship from' address is not supported. Please review 'Ship from' address in Buy Shipping preferences. | The carrier does not support the ship from address as it has been entered in Buy Shipping preferences, update the ship from address or choose an alternative carrier. |
Invalid phone number for 'Ship from' address in Buy Shipping preferences. | The phone provided in the ship from address in Buy Shipping preferences is formatted incorrectly, update the phone number |
Not a preferred carrier per your carrier prioritization in Buy Shipping preferences. | Refer step 2b above |
This carrier does not ship to a PO Box. Please choose an alternate carrier. | Some carriers will not ship to a PO Box, you must choose an alternate carrier from Buy Shipping. |
Package weight exceeds the maximum weight for this ship method. | See carrier-specific restrictions (USPS, FedEx, UPS, OnTrac) |
Package dimension exceeds the maximum dimension for this ship method. | See carrier-specific restrictions (USPS, FedEx, UPS, OnTrac) |
An unknown error occurred, please try again. | An intermittent, one-time error has occurred, attempting to repurchase shipping through Buy Shipping should resolve the issue. |
The 'Ship date' is in the past. Please choose a future 'Ship date'. | You may modify the ship date by clicking the date in the 'Ship date' field in the Buy Shipping user interface. |
CreateShipment Error Message | Action |
---|---|
InvalidRequest | This error is received when a required value is not found. Review the MWS Documentation to ensure all required fields are populated in your API call. |
InvalidShipFromAddress | Review the ShipFromAddress to ensure the address is valid. |
InvalidShippingServiceOfferId | ShippingServiceOfferId is optional, so attempt to send a call with a NULL value for ShippingServiceOfferId or obtain an updated ID by submitting another GetEligibleShippingServices call. |
LabelFormatNotSupported | Not every label file format is supported for each carrier; the GetEligibleShippingServices responses provides the supported label formats for each eligible shipping service; Submitting a label preferences via the GetEligibleShippingServices call will cause any ship method that does not support the preferred label format to become ineligible. |
ShipmentAlreadyExists | Shipping has already been purchased for the OrderItemId, the error response returns the ShipmentId in the “Message” element of the error. |
ShippingServiceOfferNotAvailable | ShippingServiceOfferId is optional, so attempt to send a call with a NULL value for ShippingServiceOfferId or obtain an updated ID by submitting another GetEligibleShippingServices call. |
TermsAndConditionsNotAccepted | Refer 3a above |
ShippingServiceNotAvailable | Shipping service specified does not exist or is not available for the specific parameters. Verify that the weight, dimensions, and address details of the order are accurate and retry the label purchase. |