FBA Onsite customer returns are the same as FBA customer returns.
Returns go to an Amazon fulfillment center where we evaluate the condition of the item.
You can also set up automated removal orders for your unsellable inventory. For more information, see Required removals.
If the item is in sellable condition, we receive it into the FBA network. For sellable items, you may wait for them to sell through, or you may choose to place a removal order.
You can follow the standard process. When you submit the removal order, the system will show you a preview of what inventory has been excluded because it’s not available. This excluded inventory represents inventory not located in fulfillment centers (In-transit inventory or Onsite inventory). Please see Remove inventory from a fulfillment center for more information.
To see both FBA Onsite returns and traditional FBA returns in Seller Central, go to Reports > Fulfillment > and scroll to FBA customer returns.
When you submit a removal order for an unsellable product, the system will show you a preview of what inventory has been excluded because it’s not available. This excluded inventory represents inventory not located in fulfillment centers (In-transit inventory or Onsite inventory).
To move inventory out of FBA Onsite in the warehouse management system (WMS), go to Inventory > Adjustments and select Lost or Removed. This removes the product from availability for sale. You should then physically remove the items from your designated FBA Onsite area.
Just like traditional FBA, you will receive an automated reimbursement if items are carrier-damaged.
If you receive a reimbursement for an item, we remove it from your unsellable inventory and either dispose of or liquidate the item. Go to the Reimbursement report in Seller Central to see your reimbursements.