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This article applies to selling in: United States

FBA Onsite customer returns and inventory removal

How are FBA Onsite customer returns processed?

FBA Onsite customer returns are the same as FBA customer returns.

Returns go to an Amazon fulfillment center where we evaluate the condition of the item.

  • For unsellable items, create a removal order within 15 days of the returned date
  • To have the item returned to you, create a return order
  • To dispose of it, create a disposal order

You can also set up automated removal orders for your unsellable inventory. For more information, see Required removals.

If the item is in sellable condition, we receive it into the FBA network. For sellable items, you may wait for them to sell through, or you may choose to place a removal order.

Note: Inventory located in fulfillment centers is often picked before inventory in Onsite locations, due to the proximity of the customers placing the orders.

How do I remove inventory from an Amazon fulfillment center?

You can follow the standard process. When you submit the removal order, the system will show you a preview of what inventory has been excluded because it’s not available. This excluded inventory represents inventory not located in fulfillment centers (In-transit inventory or Onsite inventory). Please see Remove inventory from a fulfillment center for more information.

How can I view return details related to FBA Onsite?

To see both FBA Onsite returns and traditional FBA returns in Seller Central, go to Reports > Fulfillment > and scroll to FBA customer returns.

When you submit a removal order for an unsellable product, the system will show you a preview of what inventory has been excluded because it’s not available. This excluded inventory represents inventory not located in fulfillment centers (In-transit inventory or Onsite inventory).

Note: If you include a special identifier in your merchant SKU for FBA Onsite, it is easier for you to distinguish Onsite from traditional FBA in the FBA customer returns report.

How do I remove inventory from my FBA Onsite location?

To move inventory out of FBA Onsite in the warehouse management system (WMS), go to Inventory > Adjustments and select Lost or Removed. This removes the product from availability for sale. You should then physically remove the items from your designated FBA Onsite area.

How do reimbursements for customer refunds work?

Just like traditional FBA, you will receive an automated reimbursement if items are carrier-damaged.

If you receive a reimbursement for an item, we remove it from your unsellable inventory and either dispose of or liquidate the item. Go to the Reimbursement report in Seller Central to see your reimbursements.

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